LM
Lindiwe M
1 reviews | Active since Mar 2023
29 Mar 2023, 13:27
Evotel service is bad
I joined the fibre company in November 2019. I missed one month payment but I knew that I would pay it as soon as I have cash before end of the month. When I logged on my profile to process payment. I found that they had canceled my account and charged me cancellations fees. I tried contacting them with no prevail and ended up writing a ticket they should attend to and never did. They have now handed me over and they say I owe R3000 yet cancelation fees is charged if you have been with them for less than a year. And the only reason I haven't paid R750 that is because I have asked them to rectify the account so I can make payment of what I owe them and nothing more.
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Evotel South Africa's replyOfficial
29 Mar 2023, 13:52Hi there Lindiwe.
We've had a look at your line and we see the issue is with your ISP. We have reached out to them and asked them to assist you with resolving the billing query you have with them currently.
We are very sorry for the disruption to your service, but Vox will be in touch with you as soon as they can.
We've had a look at your line and we see the issue is with your ISP. We have reached out to them and asked them to assist you with resolving the billing query you have with them currently.
We are very sorry for the disruption to your service, but Vox will be in touch with you as soon as they can.
Evotel South Africa's reply29 Mar 2023, 13:52
Official
Hi there Lindiwe.
We've had a look at your line and we see the issue is with your ISP. We have reached out to them and asked them to assist you with resolving the billing query you have with them currently.
We are very sorry for the disruption to your service, but Vox will be in touch with you as soon as they can.
We've had a look at your line and we see the issue is with your ISP. We have reached out to them and asked them to assist you with resolving the billing query you have with them currently.
We are very sorry for the disruption to your service, but Vox will be in touch with you as soon as they can.