NS
Nhlanhla S
1 reviews | Active since Apr 2022
18 Aug 2022, 13:11
Evotel service
We had an outage since early morning hours and no communication non whatsoever, Also had an installation problem called and was given an excuse that by 1pm things will be fine phone go direct to voice mail.vthisvis In Dawn park
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Replies (2)
Evotel South Africa's replyOfficial
18 Aug 2022, 13:22Hi there!
We are very sorry for the break in communication. SMSes were dispatched to all account holders. Teams are on the field working to restore the network and our Support Team has also been alerted to your line to ensue that you are not missed during these repairs.
Once again, we apologise for this break.
We are very sorry for the break in communication. SMSes were dispatched to all account holders. Teams are on the field working to restore the network and our Support Team has also been alerted to your line to ensue that you are not missed during these repairs.
Once again, we apologise for this break.
Evotel South Africa's reply18 Aug 2022, 13:22
Official
Hi there!
We are very sorry for the break in communication. SMSes were dispatched to all account holders. Teams are on the field working to restore the network and our Support Team has also been alerted to your line to ensue that you are not missed during these repairs.
Once again, we apologise for this break.
We are very sorry for the break in communication. SMSes were dispatched to all account holders. Teams are on the field working to restore the network and our Support Team has also been alerted to your line to ensue that you are not missed during these repairs.
Once again, we apologise for this break.
Evotel South Africa's replyOfficial
18 Aug 2022, 13:33Hi Nhlanhla, I am truly sorry that you did not receive communication regarding the outage and I will investigate what went wrong. The team is aware of the outage in your area affecting some clients and they are working tirelessly to get everyone back up and running.
I have escalated the damaged fibre cable at your ONT to the support team for them to arrange a technician to attend this.
Once again we are really sorry for the inconvenience caused.
I have escalated the damaged fibre cable at your ONT to the support team for them to arrange a technician to attend this.
Once again we are really sorry for the inconvenience caused.
Evotel South Africa's reply18 Aug 2022, 13:33
Official
Hi Nhlanhla, I am truly sorry that you did not receive communication regarding the outage and I will investigate what went wrong. The team is aware of the outage in your area affecting some clients and they are working tirelessly to get everyone back up and running.
I have escalated the damaged fibre cable at your ONT to the support team for them to arrange a technician to attend this.
Once again we are really sorry for the inconvenience caused.
I have escalated the damaged fibre cable at your ONT to the support team for them to arrange a technician to attend this.
Once again we are really sorry for the inconvenience caused.