TB
THEO B
1 reviews | Active since Sept 2022
30 Sept 2022, 16:07
Evotel Poor Service and refuse to compensate the client .
Good day Team . Could you kindly assist , my internet /Fibre went of on the 16 September 2022 and was sorted/fixed on 25 September . I was off for approximately 10 days and was charge the full debit . When I spoke to Thapelo Letlatla and was advised that I will not be compensated . How fair is Evotel business towards me ?
Regards Theo
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Evotel South Africa's replyOfficial
30 Sept 2022, 16:28Hi there!
We're very sorry about the downtime you experienced. Unfortunately Evotel doesn't manage your billing directly, but we will happily liaise with your ISP in order to assist you in having this resolved. Please keep an eye on your phone. A member of our team will be in touch.
We're very sorry about the downtime you experienced. Unfortunately Evotel doesn't manage your billing directly, but we will happily liaise with your ISP in order to assist you in having this resolved. Please keep an eye on your phone. A member of our team will be in touch.
Evotel South Africa's reply30 Sept 2022, 16:28
Official
Hi there!
We're very sorry about the downtime you experienced. Unfortunately Evotel doesn't manage your billing directly, but we will happily liaise with your ISP in order to assist you in having this resolved. Please keep an eye on your phone. A member of our team will be in touch.
We're very sorry about the downtime you experienced. Unfortunately Evotel doesn't manage your billing directly, but we will happily liaise with your ISP in order to assist you in having this resolved. Please keep an eye on your phone. A member of our team will be in touch.