MS
Marlize S
1 reviews | Active since Jul 2020
11 Sept 2026, 12:07
Evotel Poor Service and no communication
Good day This is the second time today that our Fibre went down, and they can even communicate as to why. This is not Client service and how will clients affected be communicated to or compensated for this down time?
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Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
11 Sept 2026, 12:39Good day Afternoon,
Thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience caused by the repeated loss of connectivity.
We can confirm that there is currently a network disruption affecting the community of Krugersdorp Our technical team is aware of the issue and is working to restore services to all affected customers as quickly as possible.
We understand your concern regarding communication. Network updates are communicated through our network status page on our website where customers can follow the latest information regarding disruptions and restoration progress.
Thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience caused by the repeated loss of connectivity.
We can confirm that there is currently a network disruption affecting the community of Krugersdorp Our technical team is aware of the issue and is working to restore services to all affected customers as quickly as possible.
We understand your concern regarding communication. Network updates are communicated through our network status page on our website where customers can follow the latest information regarding disruptions and restoration progress.
Evotel South Africa's reply11 Sept 2026, 12:39
Official
Good day Afternoon,
Thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience caused by the repeated loss of connectivity.
We can confirm that there is currently a network disruption affecting the community of Krugersdorp Our technical team is aware of the issue and is working to restore services to all affected customers as quickly as possible.
We understand your concern regarding communication. Network updates are communicated through our network status page on our website where customers can follow the latest information regarding disruptions and restoration progress.
Thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience caused by the repeated loss of connectivity.
We can confirm that there is currently a network disruption affecting the community of Krugersdorp Our technical team is aware of the issue and is working to restore services to all affected customers as quickly as possible.
We understand your concern regarding communication. Network updates are communicated through our network status page on our website where customers can follow the latest information regarding disruptions and restoration progress.
MS
Marlize S's updateReviewer Update
12 Sept 2026, 09:19Good day,With the Fibre line currently down almost 24 hours, could you please clarify if you offer a temporary backup internet service (like LTE fai*****) to keep us connected while repairs are underway?We rely on this service daily and need an active connection rather than downtime notices. Please let us know what alternatives or timeline updates are available.
MS
Marlize S's update12 Sept 2026, 09:19
Reviewer Update
Good day,With the Fibre line currently down almost 24 hours, could you please clarify if you offer a temporary backup internet service (like LTE fai*****) to keep us connected while repairs are underway?We rely on this service daily and need an active connection rather than downtime notices. Please let us know what alternatives or timeline updates are available.
Evotel South Africa's replyOfficial
12 Sept 2026, 10:17Thank you for your response. We understand the importance of remaining connected, particularly when you rely on your internet service daily. Unfortunately, we do not currently provide a temporary LTE or alternative backup connection.
I can assure you that the relevant technical teams are actively working to restore connectivity to all affected customers as quickly as possible, and restoring service remains our highest priority.
For the latest information regarding the disruption and restoration progress, please continue to follow our Network Status page on our website, where updates will be communicated as they become available.
Link: https: https://evotel.co.za/
I can assure you that the relevant technical teams are actively working to restore connectivity to all affected customers as quickly as possible, and restoring service remains our highest priority.
For the latest information regarding the disruption and restoration progress, please continue to follow our Network Status page on our website, where updates will be communicated as they become available.
Link: https: https://evotel.co.za/
Evotel South Africa's reply12 Sept 2026, 10:17
Official
Thank you for your response. We understand the importance of remaining connected, particularly when you rely on your internet service daily. Unfortunately, we do not currently provide a temporary LTE or alternative backup connection.
I can assure you that the relevant technical teams are actively working to restore connectivity to all affected customers as quickly as possible, and restoring service remains our highest priority.
For the latest information regarding the disruption and restoration progress, please continue to follow our Network Status page on our website, where updates will be communicated as they become available.
Link: https: https://evotel.co.za/
I can assure you that the relevant technical teams are actively working to restore connectivity to all affected customers as quickly as possible, and restoring service remains our highest priority.
For the latest information regarding the disruption and restoration progress, please continue to follow our Network Status page on our website, where updates will be communicated as they become available.
Link: https: https://evotel.co.za/