RN
Rene N
1 reviews | Active since Oct 2023
01 Oct 2023, 08:23
Evotel please something
For the last 5 months i have bewn having multiple intermitted connectivity issues. I logged queries with mweb. No actual feedback from evotel that its resolved but it is not. Last ticket was logged Wednesday the 27th of September no feedback. Yesterday the 30th of September the line went completely down and ticket was logged again with mweb its almost a full 24hours and no feedback. There is no outage in Newcastle but zero communication zero hope for a resolution.
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Replies (5)0
Replies (5)
Evotel South Africa's replyOfficial
01 Oct 2023, 08:43Hi there Rene.
We're very sorry to hear you've been experiencing this. Our team has been notified of your complaint and they'll be looking into this to see if we can find any issue on our end. If your ISP has raised a ticket with us already, we should be able to provide you with some clarity soon.
We're very sorry to hear you've been experiencing this. Our team has been notified of your complaint and they'll be looking into this to see if we can find any issue on our end. If your ISP has raised a ticket with us already, we should be able to provide you with some clarity soon.
Best regards,
Evotel South Africa's reply01 Oct 2023, 08:43
Official
Hi there Rene.
We're very sorry to hear you've been experiencing this. Our team has been notified of your complaint and they'll be looking into this to see if we can find any issue on our end. If your ISP has raised a ticket with us already, we should be able to provide you with some clarity soon.
We're very sorry to hear you've been experiencing this. Our team has been notified of your complaint and they'll be looking into this to see if we can find any issue on our end. If your ISP has raised a ticket with us already, we should be able to provide you with some clarity soon.
Best regards,
RN
Rene N's updateReviewer Update
02 Oct 2023, 07:10I have raised a number of tickets and they were closed shortly after being opened as resolved but there has been no resolution. As for tho outage from saturday the 30th from 9am there was an agent who advised a cable break in another area which has affected my area. However there was a damaged junction box and the contractors that you guys are using don't have 240 meters of cable to run. I find this unlikely as how is it possible to try and increase infrastructure without having the diber cables on hand. Well as off this morning its 48hours of non service.
RN
Rene N's update02 Oct 2023, 07:10
Reviewer Update
I have raised a number of tickets and they were closed shortly after being opened as resolved but there has been no resolution. As for tho outage from saturday the 30th from 9am there was an agent who advised a cable break in another area which has affected my area. However there was a damaged junction box and the contractors that you guys are using don't have 240 meters of cable to run. I find this unlikely as how is it possible to try and increase infrastructure without having the diber cables on hand. Well as off this morning its 48hours of non service.
RN
Rene N's updateReviewer Update
02 Oct 2023, 07:11I have raised a number of tickets and they were closed shortly after being opened as resolved but there has been no resolution. As for tho outage from saturday the 30th from 9am there was an agent who advised a cable break in another area which has affected my area. However there was a damaged junction box and the contractors that you guys are using don't have 240 meters of cable to run. I find this unlikely as how is it possible to try and increase infrastructure without having the diber cables on hand. Well as off this morning its 48hours of non service.
RN
Rene N's update02 Oct 2023, 07:11
Reviewer Update
I have raised a number of tickets and they were closed shortly after being opened as resolved but there has been no resolution. As for tho outage from saturday the 30th from 9am there was an agent who advised a cable break in another area which has affected my area. However there was a damaged junction box and the contractors that you guys are using don't have 240 meters of cable to run. I find this unlikely as how is it possible to try and increase infrastructure without having the diber cables on hand. Well as off this morning its 48hours of non service.
RN
Rene N's updateReviewer Update
09 Oct 2023, 18:06Guess what the line is down again and no feedback given again
RN
Rene N's update09 Oct 2023, 18:06
Reviewer Update
Guess what the line is down again and no feedback given again
Evotel South Africa's replyOfficial
09 Oct 2023, 19:50Hi there Rene.
We are escalating your line to our Support Team and will follow up with our Support Supervisor in the morning.
We are escalating your line to our Support Team and will follow up with our Support Supervisor in the morning.
Best regards,
Evotel South Africa's reply09 Oct 2023, 19:50
Official
Hi there Rene.
We are escalating your line to our Support Team and will follow up with our Support Supervisor in the morning.
We are escalating your line to our Support Team and will follow up with our Support Supervisor in the morning.
Best regards,