RB
Rajbia B
1 reviews | Active since Jun 2023
22 Oct 2023, 15:39
Evotel pathetic service delivery
Good day...17th October I called Evotel to report a problem with Fibre from the previous day storm.. ***...I was given a ticket no ...415312...134405..and SAS told I would be contacted within 72hours...n9thing happened I call them on 20th Oct went through yo support..spoke to a Tracey...who assured me that ghe technician will call me before he close of day...as my ticket no was *** is ready for the technician call out..I waited the whole of Friday...Saturday no call and no responses...what is so frustrating iscwe dork from home and no internet from the last 7cdays ...we are paying the service provider...and this is tgd pathetic service we get ...not on..I gave names zbd ticket no to prove a case here...
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Replies (4)0
Replies (4)
Evotel South Africa's replyOfficial
22 Oct 2023, 15:50Hi there Rajbia.
We’re very sorry for the disruption to service and for the downtime experienced.
We have escalated your trouble and ticket to our Support Team to assist with having the Technicians attend to the fix of possible fibre fault on your line. Apologies again for the trouble.
We’re very sorry for the disruption to service and for the downtime experienced.
We have escalated your trouble and ticket to our Support Team to assist with having the Technicians attend to the fix of possible fibre fault on your line. Apologies again for the trouble.
Evotel South Africa's reply22 Oct 2023, 15:50
Official
Hi there Rajbia.
We’re very sorry for the disruption to service and for the downtime experienced.
We have escalated your trouble and ticket to our Support Team to assist with having the Technicians attend to the fix of possible fibre fault on your line. Apologies again for the trouble.
We’re very sorry for the disruption to service and for the downtime experienced.
We have escalated your trouble and ticket to our Support Team to assist with having the Technicians attend to the fix of possible fibre fault on your line. Apologies again for the trouble.
Evotel South Africa's replyOfficial
22 Oct 2023, 15:52Hi there Rajbia.
We are very sorry for the disruption to service and for the fault on your line. We have escalated your trouble and ticket to our Support Team to assist with the fault and urge the Technical Team to attend to the fix as soon as possible.
We are very sorry for the disruption to service and for the fault on your line. We have escalated your trouble and ticket to our Support Team to assist with the fault and urge the Technical Team to attend to the fix as soon as possible.
Evotel South Africa's reply22 Oct 2023, 15:52
Official
Hi there Rajbia.
We are very sorry for the disruption to service and for the fault on your line. We have escalated your trouble and ticket to our Support Team to assist with the fault and urge the Technical Team to attend to the fix as soon as possible.
We are very sorry for the disruption to service and for the fault on your line. We have escalated your trouble and ticket to our Support Team to assist with the fault and urge the Technical Team to attend to the fix as soon as possible.
RB
Rajbia B's updateReviewer Update
22 Oct 2023, 21:12Jow many hours's do use take to rectify the problem....72hours is long gone...I was told by Tracey that it was escalated on Friday...very disappointing service delivery 😳
RB
Rajbia B's update22 Oct 2023, 21:12
Reviewer Update
Jow many hours's do use take to rectify the problem....72hours is long gone...I was told by Tracey that it was escalated on Friday...very disappointing service delivery 😳
Evotel South Africa's replyOfficial
23 Oct 2023, 08:28Hi there.
We are very sorry for the trouble and downtime experienced, the Maintenance Team is on-site working on the issue that is causing the disruption to service you are unfortunately experiencing and will be working on it throughout the day.
We are very sorry for the trouble and downtime experienced, the Maintenance Team is on-site working on the issue that is causing the disruption to service you are unfortunately experiencing and will be working on it throughout the day.
Evotel South Africa's reply23 Oct 2023, 08:28
Official
Hi there.
We are very sorry for the trouble and downtime experienced, the Maintenance Team is on-site working on the issue that is causing the disruption to service you are unfortunately experiencing and will be working on it throughout the day.
We are very sorry for the trouble and downtime experienced, the Maintenance Team is on-site working on the issue that is causing the disruption to service you are unfortunately experiencing and will be working on it throughout the day.