KS
KESHNEE S
1 reviews | Active since Sept 2022
03 Oct 2022, 20:17
EVOTEL NIGHTMARE
I am based in Lenasia South we have not had Fibre connection since Friday the 30 September 2022. I have call Evotel and Mweb. Mweb stated uts an Evotel problem. Please note when these companies want clients to sign up. Its good and well. Please advise how get I get out of this fix contract and move to another service provider
Helpful (0)
Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
04 Oct 2022, 07:06Hi there.
We are sincerely sorry for the extended downtime you're experiencing. We alerted our Support Team and someone should be in touch this morning.
We'll definitely be happy to figure out what's gone wrong and get it rectified.
We are sincerely sorry for the extended downtime you're experiencing. We alerted our Support Team and someone should be in touch this morning.
We'll definitely be happy to figure out what's gone wrong and get it rectified.
Best regards,
Evotel South Africa's reply04 Oct 2022, 07:06
Official
Hi there.
We are sincerely sorry for the extended downtime you're experiencing. We alerted our Support Team and someone should be in touch this morning.
We'll definitely be happy to figure out what's gone wrong and get it rectified.
We are sincerely sorry for the extended downtime you're experiencing. We alerted our Support Team and someone should be in touch this morning.
We'll definitely be happy to figure out what's gone wrong and get it rectified.
Best regards,
KS
KESHNEE S's updateReviewer Update
04 Oct 2022, 13:01Hi Evotel Team
Thank to the technicians that was on site as well as Prudence representative at Evotel for sorting out this matter after my escalations. I will review my rating in a months time. However Prudence lovely chatting to you as u understood my frustration. 10/10 to Prudence. I will remain with Evotel if everyone can assist like Prudence.
Thank to the technicians that was on site as well as Prudence representative at Evotel for sorting out this matter after my escalations. I will review my rating in a months time. However Prudence lovely chatting to you as u understood my frustration. 10/10 to Prudence. I will remain with Evotel if everyone can assist like Prudence.
KS
KESHNEE S's update04 Oct 2022, 13:01
Reviewer Update
Hi Evotel Team
Thank to the technicians that was on site as well as Prudence representative at Evotel for sorting out this matter after my escalations. I will review my rating in a months time. However Prudence lovely chatting to you as u understood my frustration. 10/10 to Prudence. I will remain with Evotel if everyone can assist like Prudence.
Thank to the technicians that was on site as well as Prudence representative at Evotel for sorting out this matter after my escalations. I will review my rating in a months time. However Prudence lovely chatting to you as u understood my frustration. 10/10 to Prudence. I will remain with Evotel if everyone can assist like Prudence.
Evotel South Africa's replyOfficial
14 Feb 2023, 09:11Hi there Keshnee.
You're very welcome and we are glad that Prudence was able to assist you and make you even consider changing your review. We are sorry for the disturbance to your service and we're sure all of our team members are ready to give you the efficient service you deserve.
If you need any help regarding your fibre, please do not hesitate to call us or reach out via our social media channels.
You're very welcome and we are glad that Prudence was able to assist you and make you even consider changing your review. We are sorry for the disturbance to your service and we're sure all of our team members are ready to give you the efficient service you deserve.
If you need any help regarding your fibre, please do not hesitate to call us or reach out via our social media channels.
Best regards,
Evotel South Africa's reply14 Feb 2023, 09:11
Official
Hi there Keshnee.
You're very welcome and we are glad that Prudence was able to assist you and make you even consider changing your review. We are sorry for the disturbance to your service and we're sure all of our team members are ready to give you the efficient service you deserve.
If you need any help regarding your fibre, please do not hesitate to call us or reach out via our social media channels.
You're very welcome and we are glad that Prudence was able to assist you and make you even consider changing your review. We are sorry for the disturbance to your service and we're sure all of our team members are ready to give you the efficient service you deserve.
If you need any help regarding your fibre, please do not hesitate to call us or reach out via our social media channels.
Best regards,