JP
Jacques P
1 reviews | Active since Dec 2021
09 Feb 2022, 20:13
Evotel & Kwikfibre Ruining Fibre for End User
Evotel gives backup support to an ISP called Kwikfibre . Kwikfibre blames their poor service to Evotel and Evotel blames Kwikfibre as ISP not capable of giving customer service . Where does that leave the community of Upington as end user . This issue has been reviewed before without a satisfactory rsolve .
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Replies (5)0
Replies (5)
Evotel South Africa's replyOfficial
09 Feb 2022, 20:53Hi there.
We're very sorry to hear that you had trouble, however, we're happy to have been able to get you up and running again. Problems may arise, but we'll always do what we can to ensure our clients receive the service they deserve.
We're very sorry to hear that you had trouble, however, we're happy to have been able to get you up and running again. Problems may arise, but we'll always do what we can to ensure our clients receive the service they deserve.
Evotel South Africa's reply09 Feb 2022, 20:53
Official
Hi there.
We're very sorry to hear that you had trouble, however, we're happy to have been able to get you up and running again. Problems may arise, but we'll always do what we can to ensure our clients receive the service they deserve.
We're very sorry to hear that you had trouble, however, we're happy to have been able to get you up and running again. Problems may arise, but we'll always do what we can to ensure our clients receive the service they deserve.
JP
Jacques P's updateReviewer Update
09 Feb 2022, 20:57I would like to change ISP to local service provider , as I am now sure Kwikfibre cannot satisfy my needs . Please adviise procedures to ensure transition
JP
Jacques P's update09 Feb 2022, 20:57
Reviewer Update
I would like to change ISP to local service provider , as I am now sure Kwikfibre cannot satisfy my needs . Please adviise procedures to ensure transition
Evotel South Africa's replyOfficial
09 Feb 2022, 21:04Sure thing!
In order to find a new service provider on our network, we'd advise getting a new order in with a new ISP first so there is little downtime in between. We have many ISPs that make use of our network that you can see on our website. We'd also be happy to have a sales person contact you regarding the options available.
You will, however, need to cancel with your current ISP as well and ensure that proof of cancellation can be presented if required by us, just to ensure that all the necessary processes have been completed on their side.
Feel free to drop us a message if you'd like us to arrange a call with a salesperson.
In order to find a new service provider on our network, we'd advise getting a new order in with a new ISP first so there is little downtime in between. We have many ISPs that make use of our network that you can see on our website. We'd also be happy to have a sales person contact you regarding the options available.
You will, however, need to cancel with your current ISP as well and ensure that proof of cancellation can be presented if required by us, just to ensure that all the necessary processes have been completed on their side.
Feel free to drop us a message if you'd like us to arrange a call with a salesperson.
Evotel South Africa's reply09 Feb 2022, 21:04
Official
Sure thing!
In order to find a new service provider on our network, we'd advise getting a new order in with a new ISP first so there is little downtime in between. We have many ISPs that make use of our network that you can see on our website. We'd also be happy to have a sales person contact you regarding the options available.
You will, however, need to cancel with your current ISP as well and ensure that proof of cancellation can be presented if required by us, just to ensure that all the necessary processes have been completed on their side.
Feel free to drop us a message if you'd like us to arrange a call with a salesperson.
In order to find a new service provider on our network, we'd advise getting a new order in with a new ISP first so there is little downtime in between. We have many ISPs that make use of our network that you can see on our website. We'd also be happy to have a sales person contact you regarding the options available.
You will, however, need to cancel with your current ISP as well and ensure that proof of cancellation can be presented if required by us, just to ensure that all the necessary processes have been completed on their side.
Feel free to drop us a message if you'd like us to arrange a call with a salesperson.
JP
Jacques P's updateReviewer Update
09 Feb 2022, 21:07Your are welcome to call me ***
JP
Jacques P's update09 Feb 2022, 21:07
Reviewer Update
Your are welcome to call me ***
Evotel South Africa's replyOfficial
09 Feb 2022, 21:09Fantastic!
We'll arrange for a call in the morning. Once again, we're very sorry for the trouble, but thank you for being willing to let us help.
Have a lovely evening further!
We'll arrange for a call in the morning. Once again, we're very sorry for the trouble, but thank you for being willing to let us help.
Have a lovely evening further!
Evotel South Africa's reply09 Feb 2022, 21:09
Official
Fantastic!
We'll arrange for a call in the morning. Once again, we're very sorry for the trouble, but thank you for being willing to let us help.
Have a lovely evening further!
We'll arrange for a call in the morning. Once again, we're very sorry for the trouble, but thank you for being willing to let us help.
Have a lovely evening further!