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Puli L
1 reviews | Active since Jan 2018
15 Apr 2023, 10:07
EVOTEL IS THE WORST SERVICE PROVIDER, EVER STAY CLEAR.
Last month , on the 14th of March 2023, I wrote a review about how bad Evotel is. Today my internet is down, I called their call center, guess what they are closed, the voice mail recommends that I log a ticket with my service provider. I cannot find words of how much I am starting to hate this company. Evotel is useless, if it's in your area and you are considering them, please stick to LTE and leave Evotel Fiber, they will leave you dry and month end they debit without fail. They have poor customer service and they are not strategic, how do you close on weekends in this industry?
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Replies (7)0
Replies (7)
Evotel South Africa's replyOfficial
15 Apr 2023, 10:23Hi Puli, I am truly sorry that you have had this experience with us thus far. I can assure you that keeping you connected to the internet is our number one priority. I have escalated your query to our team and someone will be in touch shortly. Apologies for the inconvenience caused.
Evotel South Africa's reply15 Apr 2023, 10:23
Official
Hi Puli, I am truly sorry that you have had this experience with us thus far. I can assure you that keeping you connected to the internet is our number one priority. I have escalated your query to our team and someone will be in touch shortly. Apologies for the inconvenience caused.
Evotel South Africa's replyOfficial
15 Apr 2023, 10:44Hi Puli, our team is trying to get in touch with you. Please be on the lookout for a call from one of our support team members.
Evotel South Africa's reply15 Apr 2023, 10:44
Official
Hi Puli, our team is trying to get in touch with you. Please be on the lookout for a call from one of our support team members.
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Puli L's updateReviewer Update
15 Apr 2023, 10:48I haven't received any calls, from evotel...
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Puli L's update15 Apr 2023, 10:48
Reviewer Update
I haven't received any calls, from evotel...
Evotel South Africa's replyOfficial
15 Apr 2023, 10:57Hi Puli, I have asked the team to try and call again, apologies.
Evotel South Africa's reply15 Apr 2023, 10:57
Official
Hi Puli, I have asked the team to try and call again, apologies.
Evotel South Africa's replyOfficial
15 Apr 2023, 11:09Hi Puli, I believe the team has assisted you, please could you confirm if you are back up and running?
Evotel South Africa's reply15 Apr 2023, 11:09
Official
Hi Puli, I believe the team has assisted you, please could you confirm if you are back up and running?
PL
Puli L's updateReviewer Update
17 Apr 2023, 13:54No I am not happy at all guys, since this morning the Fiber goes on and off, right now it's red on the Los light, I don't think MWEB is the problem as initially stared on Saturday. The problem has always been Evotel, I have been waiting for a technician since this morning. I have had thos problem since Saturday, I would like you guys to disconnect us because I pay for your incompetence and lack of effort.
PL
Puli L's update17 Apr 2023, 13:54
Reviewer Update
No I am not happy at all guys, since this morning the Fiber goes on and off, right now it's red on the Los light, I don't think MWEB is the problem as initially stared on Saturday. The problem has always been Evotel, I have been waiting for a technician since this morning. I have had thos problem since Saturday, I would like you guys to disconnect us because I pay for your incompetence and lack of effort.
Evotel South Africa's replyOfficial
17 Apr 2023, 14:10Hi Puli.
We would like to sincerely apologise for any disruptions to your service. We have asked our Support to reach out to you to assist right away and they can't get through to you, please could you kindly share an alternative number and your address, for us to sort this trouble out as soon as possible.
We would like to sincerely apologise for any disruptions to your service. We have asked our Support to reach out to you to assist right away and they can't get through to you, please could you kindly share an alternative number and your address, for us to sort this trouble out as soon as possible.
Evotel South Africa's reply17 Apr 2023, 14:10
Official
Hi Puli.
We would like to sincerely apologise for any disruptions to your service. We have asked our Support to reach out to you to assist right away and they can't get through to you, please could you kindly share an alternative number and your address, for us to sort this trouble out as soon as possible.
We would like to sincerely apologise for any disruptions to your service. We have asked our Support to reach out to you to assist right away and they can't get through to you, please could you kindly share an alternative number and your address, for us to sort this trouble out as soon as possible.