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Puli L

1 reviews | Active since Jan 2018

14 Mar 2023, 10:23

EVOTEL IS THE NEXT ESKOM,ALWAYS DOWN....

So our LOS is blinking red on our modem, it is not working properly and we don't have internet. I have an exam in the next 2 hours. Guess what Evotel is not answering our calls, 2 weeks back we were down, today we are down. They are more like eskom. The difference is Eskom actually tells you when they won't be on, with Evotel it's a guessing game. No accountability just vibes, 2 weeks back,we were out for over 4 hours and when we enquired the rude and condescending attitude was unmatched. It's so disgusting, we just called now they are not sure it will take 72 hours.

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Replies (3)
Evotel South Africa
Evotel South Africa's reply14 Mar 2023, 10:45
Official
Hi there Puli. 

We're very sorry to hear about this disruption to your service. This has been escalated to our Support team so they can inform the Maintenance Team of the possible fibre fault on your line immediately. 

 This has been brought to the attention of our team and managers to ensure there is friendly and polite agents who can provide you with the best possible communication when there is trouble on your line. 
PL
Puli L's update14 Mar 2023, 15:21
Reviewer Update
Jabulani called me a few minutes after putting this post, he promised to handle this quickly and he did, the matter was resolved and our fibre is working in good condition, thank you for the swift and Profesional help Jabulani, you are an asset to Evotel.
Evotel South Africa
Evotel South Africa's reply14 Mar 2023, 16:11
Official
Thank you so much for your feedback, we really do appreciate it. 
Apologies for the disruption you did experience with connection, however we're glad to hear that Jabulani got the fault sorted out and dealt with this as best he can in such a professional way. 
We're very thankful to have Jabulani as part of our team and thank you again for sharing your experience with him.