Evotel IS JUST ****PY 💩

I have an Evotel Fibre and the network service provider is Vox. I have been struggling with connection since November and then decided to log a call which they attended to it after I stopped one of their cars from the street. The Fibre was ohk for few days and then back to what it was. December I logged 2 calls that were never attended to, January their debit order flew threw which made me even more angrier. I'm currently paying for unavailable services in a nutshell, I called Vox to cancel and I was told I still need to pay them until end of February and my question is what am I paying for?? In the past 2 months I spent a lot of money on data since I work from home due to their incompetence but im still expected to pay for the Ghost service im getting.