MZ
Musa Z
1 reviews | Active since Apr 2022
05 Jan 2026, 11:56
Evotel is ignoring 😒 us
I have been trying to get assistance but I am being ignored!, ita pitty this app has became a way to log tickets, I have sent a number of emails but I am being ignored can someone please assist?
Helpful (0)
Replies (8)0
Replies (8)
Evotel South Africa's replyOfficial
05 Jan 2026, 12:02Hi Musa, we sincerely apologise for your experience and understand how frustrating it is to feel ignored. This is not the level of service we aim to provide. Your concern has been noted, and we have escalated it to the relevant team for urgent assistance. Someone will be in contact with you shortly to assist. Thank you for your patience.
Evotel South Africa's reply05 Jan 2026, 12:02
Official
Hi Musa, we sincerely apologise for your experience and understand how frustrating it is to feel ignored. This is not the level of service we aim to provide. Your concern has been noted, and we have escalated it to the relevant team for urgent assistance. Someone will be in contact with you shortly to assist. Thank you for your patience.
MZ
Musa Z's updateReviewer Update
05 Jan 2026, 12:59Hi
Thank you for your response, please ask them to call me on ***
Thank you for your response, please ask them to call me on ***
MZ
Musa Z's update05 Jan 2026, 12:59
Reviewer Update
Hi
Thank you for your response, please ask them to call me on ***
Thank you for your response, please ask them to call me on ***
Evotel South Africa's replyOfficial
05 Jan 2026, 15:19Thank you, our team will assist you
Evotel South Africa's reply05 Jan 2026, 15:19
Official
Thank you, our team will assist you
MZ
Musa Z's updateReviewer Update
05 Jan 2026, 18:43Still waiting fir a call till now! Tjo this is horrible!!!
MZ
Musa Z's update05 Jan 2026, 18:43
Reviewer Update
Still waiting fir a call till now! Tjo this is horrible!!!
MZ
Musa Z's updateReviewer Update
06 Jan 2026, 07:22Till today still, no one has responded to my emails no call me, but I am really not surprised
MZ
Musa Z's update06 Jan 2026, 07:22
Reviewer Update
Till today still, no one has responded to my emails no call me, but I am really not surprised
Evotel South Africa's replyOfficial
06 Jan 2026, 07:48Hi Musa, we sincerely apologise for the lack of response and understand your frustration. This is not the experience we aim to provide. We will ensure that the relevant team attends to your matter and contacts you as soon as possible. Thank you for bringing this to our attention.
Evotel South Africa's reply06 Jan 2026, 07:48
Official
Hi Musa, we sincerely apologise for the lack of response and understand your frustration. This is not the experience we aim to provide. We will ensure that the relevant team attends to your matter and contacts you as soon as possible. Thank you for bringing this to our attention.
MZ
Musa Z's updateReviewer Update
07 Jan 2026, 18:45Hi
A guy came to install a router and said everything is done then when plux net came to connect their router they told me that the line was not activated, so now I am confused why was it not activated in the first place as the guy that came sid everything is done on his side yet it was not activated
A guy came to install a router and said everything is done then when plux net came to connect their router they told me that the line was not activated, so now I am confused why was it not activated in the first place as the guy that came sid everything is done on his side yet it was not activated
MZ
Musa Z's update07 Jan 2026, 18:45
Reviewer Update
Hi
A guy came to install a router and said everything is done then when plux net came to connect their router they told me that the line was not activated, so now I am confused why was it not activated in the first place as the guy that came sid everything is done on his side yet it was not activated
A guy came to install a router and said everything is done then when plux net came to connect their router they told me that the line was not activated, so now I am confused why was it not activated in the first place as the guy that came sid everything is done on his side yet it was not activated
Evotel South Africa's replyOfficial
08 Jan 2026, 12:58Hi Musa,
Activation dos not occur on our end, but on your chosen ISP's end. I have forwarded your account to our ISP relations department to liaise with your ISP to activate your line. We sincerely apologise for the delay and our department will ensure that your line is active soon.
Activation dos not occur on our end, but on your chosen ISP's end. I have forwarded your account to our ISP relations department to liaise with your ISP to activate your line. We sincerely apologise for the delay and our department will ensure that your line is active soon.
Evotel South Africa's reply08 Jan 2026, 12:58
Official
Hi Musa,
Activation dos not occur on our end, but on your chosen ISP's end. I have forwarded your account to our ISP relations department to liaise with your ISP to activate your line. We sincerely apologise for the delay and our department will ensure that your line is active soon.
Activation dos not occur on our end, but on your chosen ISP's end. I have forwarded your account to our ISP relations department to liaise with your ISP to activate your line. We sincerely apologise for the delay and our department will ensure that your line is active soon.