Item: Evotel South Africa
Rating: 1
Author: Tshepo M

Evotel South Africa's replyOfficial

09 Aug 2021, 13:27

Hi there!

We are deeply sorry that this has turned into an unnecessary back and forth. We will be escalating and investigating this from our side for you and we will make sure that your line is properly attended to.

Our intention is never to cause undue frustration and we will work to get this sorted out for you.

Evotel South Africa's reply09 Aug 2021, 13:27

Official

Hi there!

We are deeply sorry that this has turned into an unnecessary back and forth. We will be escalating and investigating this from our side for you and we will make sure that your line is properly attended to.

Our intention is never to cause undue frustration and we will work to get this sorted out for you.

TM

Tshepo M's updateReviewer Update

09 Aug 2021, 13:36

What back and forth are you talking about. There is no back and forth, you are not answering your calls. How can that be back and forth. I stood 3 days with internet and it was your fault and not cool ideas. I get intermittent drops on the line and followed by slow speeds more than 8 times a day. Where is the back and forth.

TM

Tshepo M's update09 Aug 2021, 13:36

Reviewer Update

What back and forth are you talking about. There is no back and forth, you are not answering your calls. How can that be back and forth. I stood 3 days with internet and it was your fault and not cool ideas. I get intermittent drops on the line and followed by slow speeds more than 8 times a day. Where is the back and forth.

Evotel South Africa's replyOfficial

09 Aug 2021, 18:47

I apologise. I misinterpreted what you explained.

I have, however, made sure to that the support department is aware of your line and they will be investigating it to ensure that the issue is not on our side.

Evotel South Africa's reply09 Aug 2021, 18:47

Official

I apologise. I misinterpreted what you explained.

I have, however, made sure to that the support department is aware of your line and they will be investigating it to ensure that the issue is not on our side.

Evotel South Africa's replyOfficial

09 Aug 2021, 19:05

Hi again. Repairs have been successful and traffic is being moved back to the main line. A break in connection may occur as we make that transfer. We are sincerely sorry for the break in connection, however, we are glad to have the network moving back to it's proper optimal functionality.

Evotel South Africa's reply09 Aug 2021, 19:05

Official

Hi again. Repairs have been successful and traffic is being moved back to the main line. A break in connection may occur as we make that transfer. We are sincerely sorry for the break in connection, however, we are glad to have the network moving back to it's proper optimal functionality.

TM

Tshepo M's updateReviewer Update

10 Aug 2021, 16:46

I can report that for the first time in a while that, I actually was able to go through the whole night last night and the whole day today, without my internet line dropping or the speed slowing down. So thank you. Please keep it that way. In future, when there are issues, please answer the calls from customers, inform customers in time of the issues, and keep them updated. This will ensure that even when there are issues, customers partner with you instead of complain against you.

TM

Tshepo M's update10 Aug 2021, 16:46

Reviewer Update

I can report that for the first time in a while that, I actually was able to go through the whole night last night and the whole day today, without my internet line dropping or the speed slowing down. So thank you. Please keep it that way. In future, when there are issues, please answer the calls from customers, inform customers in time of the issues, and keep them updated. This will ensure that even when there are issues, customers partner with you instead of complain against you.

Evotel South Africa's replyOfficial

10 Aug 2021, 16:56

We are very glad to hear that you're now enjoying your service a lot more.

The team is sincerely sorry for the trouble caused and we will be taking steps moving forward to ensure that break downs in communication like this, don't happen again.

Thank you very much for taking a moment to return here and let us know. We really appreciate it!

Evotel South Africa's reply10 Aug 2021, 16:56

Official

We are very glad to hear that you're now enjoying your service a lot more.

The team is sincerely sorry for the trouble caused and we will be taking steps moving forward to ensure that break downs in communication like this, don't happen again.

Thank you very much for taking a moment to return here and let us know. We really appreciate it!

Evotel is disappointing me.