KM
Kobus M
1 reviews | Active since Oct 2017
05 Dec 2022, 15:08
Evotel incompetence
Our wifi have been going every morning from midnight till around 9am. Imagine is blaming evotel and evotel is blaming imagine but nothing is done to resolve the issue. The only thing they can properly is invoice for payment.
Helpful (0)
Replies (5)0
Replies (5)
Evotel South Africa's replyOfficial
05 Dec 2022, 15:57Hi there.
We are so very sorry to hear about the continued issues you're having on your line. We have sent this directly to our team and they will be working with your ISP to get this resolved. Teams will be dispatched to investigate your line and we hope to have this issue resolved for you as soon as possible.
We are so very sorry to hear about the continued issues you're having on your line. We have sent this directly to our team and they will be working with your ISP to get this resolved. Teams will be dispatched to investigate your line and we hope to have this issue resolved for you as soon as possible.
Best regards,
Evotel South Africa's reply05 Dec 2022, 15:57
Official
Hi there.
We are so very sorry to hear about the continued issues you're having on your line. We have sent this directly to our team and they will be working with your ISP to get this resolved. Teams will be dispatched to investigate your line and we hope to have this issue resolved for you as soon as possible.
We are so very sorry to hear about the continued issues you're having on your line. We have sent this directly to our team and they will be working with your ISP to get this resolved. Teams will be dispatched to investigate your line and we hope to have this issue resolved for you as soon as possible.
Best regards,
KM
Kobus M's updateReviewer Update
15 Dec 2022, 13:02After this post technicians came and re installed everything. Worked for a few days and then the same issue. Have now been of since 4pm yesterday. Useless company.
KM
Kobus M's update15 Dec 2022, 13:02
Reviewer Update
After this post technicians came and re installed everything. Worked for a few days and then the same issue. Have now been of since 4pm yesterday. Useless company.
Evotel South Africa's replyOfficial
15 Dec 2022, 13:29Hi there Kobus.
We'll get our ISP coordinator to reach out to your ISP to investigate and assist with this. The line is showing it is up and running as intended on our side, our Support confirmed this with us. We're very sorry for this disturbance and will work with your ISP to get you connected again.
We'll get our ISP coordinator to reach out to your ISP to investigate and assist with this. The line is showing it is up and running as intended on our side, our Support confirmed this with us. We're very sorry for this disturbance and will work with your ISP to get you connected again.
Best regards,
Evotel South Africa's reply15 Dec 2022, 13:29
Official
Hi there Kobus.
We'll get our ISP coordinator to reach out to your ISP to investigate and assist with this. The line is showing it is up and running as intended on our side, our Support confirmed this with us. We're very sorry for this disturbance and will work with your ISP to get you connected again.
We'll get our ISP coordinator to reach out to your ISP to investigate and assist with this. The line is showing it is up and running as intended on our side, our Support confirmed this with us. We're very sorry for this disturbance and will work with your ISP to get you connected again.
Best regards,
KM
Kobus M's updateReviewer Update
15 Dec 2022, 13:34We already spoke to our isp and they tested and said it was you. We have been with our isp for 3 years in our previous property and line never went down once in 3 years. Now it is more off than on. The only thing that changed is that our isp used vumatel at our previous property. The only change is that you replaced vumatel at this address. Stop pointing fingers and sort out the problem. I asked for a technician to.come out and check as it is obviously your error.
KM
Kobus M's update15 Dec 2022, 13:34
Reviewer Update
We already spoke to our isp and they tested and said it was you. We have been with our isp for 3 years in our previous property and line never went down once in 3 years. Now it is more off than on. The only thing that changed is that our isp used vumatel at our previous property. The only change is that you replaced vumatel at this address. Stop pointing fingers and sort out the problem. I asked for a technician to.come out and check as it is obviously your error.
Evotel South Africa's replyOfficial
15 Dec 2022, 15:24Hi there.
We had our Support Supervisor get in touch with your ISP to get your connection up and running again. They let us know you're connected now and if you have any further issues you can always reach out to us on our social media pages or call us directly.
Apologies for any disruption and we hope you do not run into any further trouble.
We had our Support Supervisor get in touch with your ISP to get your connection up and running again. They let us know you're connected now and if you have any further issues you can always reach out to us on our social media pages or call us directly.
Apologies for any disruption and we hope you do not run into any further trouble.
Best regards,
Evotel South Africa's reply15 Dec 2022, 15:24
Official
Hi there.
We had our Support Supervisor get in touch with your ISP to get your connection up and running again. They let us know you're connected now and if you have any further issues you can always reach out to us on our social media pages or call us directly.
Apologies for any disruption and we hope you do not run into any further trouble.
We had our Support Supervisor get in touch with your ISP to get your connection up and running again. They let us know you're connected now and if you have any further issues you can always reach out to us on our social media pages or call us directly.
Apologies for any disruption and we hope you do not run into any further trouble.
Best regards,