PS
Phillip S
1 reviews | Active since Jan 2022
14 May 2022, 10:17
Evotel ******* installations - no action, a truly proud South African company
I contacted Evotel via their Facebook page - as they dont provide any other easy means of communication. Evotel selected to install overhead lines from existing lamppost to lamppost in my neighborhood. Nothing we can do about that in accordance the Municipality as they attained approvals from the Municipality 🤔🤔🤔🤔 (we know how that one works). A while ago I saw them working in the street at the pole positioned almost in the centre of my street front property boundary, didn't think anything of it - just people doing their job, mistake, Evotel had installed their fibre overhead lines across my property to connect to middle of the side of my neighbour's house (the line crosses over my roof as well). For everyone's benefit, it is written in SA law that it is ******* to install something across anyone's property, note - not just IN their property. Please refer to the house preventing the construction of an overpass across their property in Capetown.as I said, I had contacted Evotel on 8May 2022, they responded in the 9th. And to date have done NOTHING to remove their *******ly installed infrastructure across my property.
I really feel for all the customers of Evotel South Africa for the mistreatment they have to endure on a daily basis by their pathetic service provider.
Helpful (0)
Replies (15)0
Replies (15)
Evotel South Africa's replyOfficial
14 May 2022, 10:31Hi Phillip
I am truly sorry that nothing has been done regarding the matter.
Please could you provide me with your physical address so that I can get the matter escalated urgently?
Kind regards,
The Evotel Team
I am truly sorry that nothing has been done regarding the matter.
Please could you provide me with your physical address so that I can get the matter escalated urgently?
Kind regards,
The Evotel Team
Evotel South Africa's reply14 May 2022, 10:31
Official
Hi Phillip
I am truly sorry that nothing has been done regarding the matter.
Please could you provide me with your physical address so that I can get the matter escalated urgently?
Kind regards,
The Evotel Team
I am truly sorry that nothing has been done regarding the matter.
Please could you provide me with your physical address so that I can get the matter escalated urgently?
Kind regards,
The Evotel Team
PS
Phillip S's updateReviewer Update
14 May 2022, 10:48Dear sir/madam only working for Evotel
This is open media, I am not inclined to give my personal address here, your company has my address via the FB conversations already
This is open media, I am not inclined to give my personal address here, your company has my address via the FB conversations already
PS
Phillip S's update14 May 2022, 10:48
Reviewer Update
Dear sir/madam only working for Evotel
This is open media, I am not inclined to give my personal address here, your company has my address via the FB conversations already
This is open media, I am not inclined to give my personal address here, your company has my address via the FB conversations already
Evotel South Africa's replyOfficial
14 May 2022, 10:57Hi Phillip
No problem at all, I also did try giving you a call to assist.
We have however found your escalation and we are following up with the contractor regarding a resolution timeframe. I will provide that to you as soon as it’s available.
Once again I am truly sorry for this.
Kind Regards,
The Evotel Team
No problem at all, I also did try giving you a call to assist.
We have however found your escalation and we are following up with the contractor regarding a resolution timeframe. I will provide that to you as soon as it’s available.
Once again I am truly sorry for this.
Kind Regards,
The Evotel Team
Evotel South Africa's reply14 May 2022, 10:57
Official
Hi Phillip
No problem at all, I also did try giving you a call to assist.
We have however found your escalation and we are following up with the contractor regarding a resolution timeframe. I will provide that to you as soon as it’s available.
Once again I am truly sorry for this.
Kind Regards,
The Evotel Team
No problem at all, I also did try giving you a call to assist.
We have however found your escalation and we are following up with the contractor regarding a resolution timeframe. I will provide that to you as soon as it’s available.
Once again I am truly sorry for this.
Kind Regards,
The Evotel Team
PS
Phillip S's updateReviewer Update
14 May 2022, 11:02Tell me how you tried to phone me?
What number did you use?
I am intrigued on how you got my number when I had jot given it to you
What number did you use?
I am intrigued on how you got my number when I had jot given it to you
PS
Phillip S's update14 May 2022, 11:02
Reviewer Update
Tell me how you tried to phone me?
What number did you use?
I am intrigued on how you got my number when I had jot given it to you
What number did you use?
I am intrigued on how you got my number when I had jot given it to you
Evotel South Africa's replyOfficial
14 May 2022, 11:03Hi Phillip
Your number is in the hello Peter complaint above. We will not try and contact you again apologies.
Your number is in the hello Peter complaint above. We will not try and contact you again apologies.
Evotel South Africa's reply14 May 2022, 11:03
Official
Hi Phillip
Your number is in the hello Peter complaint above. We will not try and contact you again apologies.
Your number is in the hello Peter complaint above. We will not try and contact you again apologies.
PS
Phillip S's updateReviewer Update
14 May 2022, 11:08Hello Peter indicated they will not provide the number, will have to follow up with them what they define as non provision if a number but insist it hat to be provided.
Please inform me, if you phoned why i didn't get a miss call notification? My phone is on and I had msgs and calls from others this morning already
Please inform me, if you phoned why i didn't get a miss call notification? My phone is on and I had msgs and calls from others this morning already
PS
Phillip S's update14 May 2022, 11:08
Reviewer Update
Hello Peter indicated they will not provide the number, will have to follow up with them what they define as non provision if a number but insist it hat to be provided.
Please inform me, if you phoned why i didn't get a miss call notification? My phone is on and I had msgs and calls from others this morning already
Please inform me, if you phoned why i didn't get a miss call notification? My phone is on and I had msgs and calls from others this morning already
PS
Phillip S's updateReviewer Update
14 May 2022, 11:54Evotel employee - thus Evotel SA.
I state, you did NOT phone me, or, provide the proof you phoned before 10:57 today.
PLease note, my replies are public to ensure a continuous report on resolving Evotel's ******* actions.
What is your proposed way forward? As the time lapsed on Monday morning will be 7 days
I state, you did NOT phone me, or, provide the proof you phoned before 10:57 today.
PLease note, my replies are public to ensure a continuous report on resolving Evotel's ******* actions.
What is your proposed way forward? As the time lapsed on Monday morning will be 7 days
PS
Phillip S's update14 May 2022, 11:54
Reviewer Update
Evotel employee - thus Evotel SA.
I state, you did NOT phone me, or, provide the proof you phoned before 10:57 today.
PLease note, my replies are public to ensure a continuous report on resolving Evotel's ******* actions.
What is your proposed way forward? As the time lapsed on Monday morning will be 7 days
I state, you did NOT phone me, or, provide the proof you phoned before 10:57 today.
PLease note, my replies are public to ensure a continuous report on resolving Evotel's ******* actions.
What is your proposed way forward? As the time lapsed on Monday morning will be 7 days
Evotel South Africa's replyOfficial
14 May 2022, 12:05Hi Phillip
I have used the email from the Hello Peter complaint to send you a screenshot of the two attempts made to contact you regarding your complaint.
The contractor is aware of the issue and will provide us a resolution plan and timeframe. This will then be shared with you.
Enjoy your day further,
The Evotel Team
I have used the email from the Hello Peter complaint to send you a screenshot of the two attempts made to contact you regarding your complaint.
The contractor is aware of the issue and will provide us a resolution plan and timeframe. This will then be shared with you.
Enjoy your day further,
The Evotel Team
Evotel South Africa's reply14 May 2022, 12:05
Official
Hi Phillip
I have used the email from the Hello Peter complaint to send you a screenshot of the two attempts made to contact you regarding your complaint.
The contractor is aware of the issue and will provide us a resolution plan and timeframe. This will then be shared with you.
Enjoy your day further,
The Evotel Team
I have used the email from the Hello Peter complaint to send you a screenshot of the two attempts made to contact you regarding your complaint.
The contractor is aware of the issue and will provide us a resolution plan and timeframe. This will then be shared with you.
Enjoy your day further,
The Evotel Team
PS
Phillip S's updateReviewer Update
14 May 2022, 12:13On which format? I have received nothing
PS
Phillip S's update14 May 2022, 12:13
Reviewer Update
On which format? I have received nothing
Evotel South Africa's replyOfficial
14 May 2022, 12:25Hi Phillip
I sent you an email.
The contractor has confirmed that there is a solution however they will need access to your property in order to do so. Please advise if someone from our team can contact you?
Kind Regards,
The Evotel Team
I sent you an email.
The contractor has confirmed that there is a solution however they will need access to your property in order to do so. Please advise if someone from our team can contact you?
Kind Regards,
The Evotel Team
Evotel South Africa's reply14 May 2022, 12:25
Official
Hi Phillip
I sent you an email.
The contractor has confirmed that there is a solution however they will need access to your property in order to do so. Please advise if someone from our team can contact you?
Kind Regards,
The Evotel Team
I sent you an email.
The contractor has confirmed that there is a solution however they will need access to your property in order to do so. Please advise if someone from our team can contact you?
Kind Regards,
The Evotel Team
Evotel South Africa's replyOfficial
14 May 2022, 12:31Hi Phillip
The team would like to get this issue resolved for you today, please advise if someone can contact you?
Kind Regards,
The Evotel Team.
The team would like to get this issue resolved for you today, please advise if someone can contact you?
Kind Regards,
The Evotel Team.
Evotel South Africa's reply14 May 2022, 12:31
Official
Hi Phillip
The team would like to get this issue resolved for you today, please advise if someone can contact you?
Kind Regards,
The Evotel Team.
The team would like to get this issue resolved for you today, please advise if someone can contact you?
Kind Regards,
The Evotel Team.
PS
Phillip S's updateReviewer Update
14 May 2022, 12:34A representative of you company is outside.
Not the contractor whom installed the line, they also confirm "they dont know how this could be done" this reflects utter neglect regarding Quality Control by Evotel.
Include in this the non-action by Evotel the past week to resolve the issue in non-public way (reference to the communication and promises of actions taken via Facebook) and the prompt response now due to me having to complain publically on Hello Peter, Evotel should take more care of Quality Control (people promising action is part of QC).
Regards
Phillip
You have an awesome day and I thank you for you urgent action. Now we wait to experience the implementation of action.
Not the contractor whom installed the line, they also confirm "they dont know how this could be done" this reflects utter neglect regarding Quality Control by Evotel.
Include in this the non-action by Evotel the past week to resolve the issue in non-public way (reference to the communication and promises of actions taken via Facebook) and the prompt response now due to me having to complain publically on Hello Peter, Evotel should take more care of Quality Control (people promising action is part of QC).
Regards
Phillip
You have an awesome day and I thank you for you urgent action. Now we wait to experience the implementation of action.
PS
Phillip S's update14 May 2022, 12:34
Reviewer Update
A representative of you company is outside.
Not the contractor whom installed the line, they also confirm "they dont know how this could be done" this reflects utter neglect regarding Quality Control by Evotel.
Include in this the non-action by Evotel the past week to resolve the issue in non-public way (reference to the communication and promises of actions taken via Facebook) and the prompt response now due to me having to complain publically on Hello Peter, Evotel should take more care of Quality Control (people promising action is part of QC).
Regards
Phillip
You have an awesome day and I thank you for you urgent action. Now we wait to experience the implementation of action.
Not the contractor whom installed the line, they also confirm "they dont know how this could be done" this reflects utter neglect regarding Quality Control by Evotel.
Include in this the non-action by Evotel the past week to resolve the issue in non-public way (reference to the communication and promises of actions taken via Facebook) and the prompt response now due to me having to complain publically on Hello Peter, Evotel should take more care of Quality Control (people promising action is part of QC).
Regards
Phillip
You have an awesome day and I thank you for you urgent action. Now we wait to experience the implementation of action.
Evotel South Africa's replyOfficial
14 May 2022, 12:40Hi Phillip
I am trying to assist you and we have tried to contact you multiple times to no avail. Proof of these attempts made have been emailed to you with also no reply.
The contractor will be at your premises once our maintenance team makes contact with you and instructs the contractor to proceed.
We really would like to work with your Phillip however we need your assistance as well.
However we understand your frustration regarding the matter and we are trying to rectify the matter.
Kind Regards,
The Evotel Team.
I am trying to assist you and we have tried to contact you multiple times to no avail. Proof of these attempts made have been emailed to you with also no reply.
The contractor will be at your premises once our maintenance team makes contact with you and instructs the contractor to proceed.
We really would like to work with your Phillip however we need your assistance as well.
However we understand your frustration regarding the matter and we are trying to rectify the matter.
Kind Regards,
The Evotel Team.
Evotel South Africa's reply14 May 2022, 12:40
Official
Hi Phillip
I am trying to assist you and we have tried to contact you multiple times to no avail. Proof of these attempts made have been emailed to you with also no reply.
The contractor will be at your premises once our maintenance team makes contact with you and instructs the contractor to proceed.
We really would like to work with your Phillip however we need your assistance as well.
However we understand your frustration regarding the matter and we are trying to rectify the matter.
Kind Regards,
The Evotel Team.
I am trying to assist you and we have tried to contact you multiple times to no avail. Proof of these attempts made have been emailed to you with also no reply.
The contractor will be at your premises once our maintenance team makes contact with you and instructs the contractor to proceed.
We really would like to work with your Phillip however we need your assistance as well.
However we understand your frustration regarding the matter and we are trying to rectify the matter.
Kind Regards,
The Evotel Team.
PS
Phillip S's updateReviewer Update
14 May 2022, 12:49You received all the assistance you need, see my previous message, your other (not installer) contractor was here.
NOW
We are waiting on Evotel's implementation if action and REMOVE your installation.
If it was not for wasting time for week I might have been nicer/more approachable. But, Evotel set the standardized level if communication did they not?
NOW
We are waiting on Evotel's implementation if action and REMOVE your installation.
If it was not for wasting time for week I might have been nicer/more approachable. But, Evotel set the standardized level if communication did they not?
PS
Phillip S's update14 May 2022, 12:49
Reviewer Update
You received all the assistance you need, see my previous message, your other (not installer) contractor was here.
NOW
We are waiting on Evotel's implementation if action and REMOVE your installation.
If it was not for wasting time for week I might have been nicer/more approachable. But, Evotel set the standardized level if communication did they not?
NOW
We are waiting on Evotel's implementation if action and REMOVE your installation.
If it was not for wasting time for week I might have been nicer/more approachable. But, Evotel set the standardized level if communication did they not?
Evotel South Africa's replyOfficial
14 May 2022, 12:53Hi Phillip
We will ensure implementation is done.
Enjoy your day further.
Kind regards,
The Evotel Team.
We will ensure implementation is done.
Enjoy your day further.
Kind regards,
The Evotel Team.
Evotel South Africa's reply14 May 2022, 12:53
Official
Hi Phillip
We will ensure implementation is done.
Enjoy your day further.
Kind regards,
The Evotel Team.
We will ensure implementation is done.
Enjoy your day further.
Kind regards,
The Evotel Team.