GB
Garth B
1 reviews | Active since Jun 2022
31 May 2024, 12:49
EVOTEL - Hurry up and wait!
I have been waiting 3 days to get fibre line repaired. Everytime an update received from Cool Ideas "Repair schedule has been escalated"! Evidently escalated to someone who doesn't understand the concept of getting the job done! Whoever you are, there is a government job waiting for you! **** poor system Evotel! Get your house in order! Posting this... and still waiting for you to pitch up and fix your line... tick tock!
Helpful (0)
Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
31 May 2024, 12:53Hi there.
Firstly we would like to apologise for the disruption to service you have been experiencing. This has been escalated to our Support Team to investigate and look into right away.
Firstly we would like to apologise for the disruption to service you have been experiencing. This has been escalated to our Support Team to investigate and look into right away.
Evotel South Africa's reply31 May 2024, 12:53
Official
Hi there.
Firstly we would like to apologise for the disruption to service you have been experiencing. This has been escalated to our Support Team to investigate and look into right away.
Firstly we would like to apologise for the disruption to service you have been experiencing. This has been escalated to our Support Team to investigate and look into right away.
GB
Garth B's updateReviewer Update
31 May 2024, 12:56Thank you for your prompt reply... However there is 'that word' again.... Escalated!
Tick Tock Evotel... it's been 3 days already!!!!
Tick Tock Evotel... it's been 3 days already!!!!
GB
Garth B's update31 May 2024, 12:56
Reviewer Update
Thank you for your prompt reply... However there is 'that word' again.... Escalated!
Tick Tock Evotel... it's been 3 days already!!!!
Tick Tock Evotel... it's been 3 days already!!!!
Evotel South Africa's replyOfficial
31 May 2024, 13:00You are very much welcome.
Our Support Supervisor is aware of your ticket and has asked Maintenance to push to attend to you shortly.
They were advised this morning to ensure your line is repaired before the end of today.
Again we are very sorry for this trouble and our Team is on it right away.
Our Support Supervisor is aware of your ticket and has asked Maintenance to push to attend to you shortly.
They were advised this morning to ensure your line is repaired before the end of today.
Again we are very sorry for this trouble and our Team is on it right away.
Evotel South Africa's reply31 May 2024, 13:00
Official
You are very much welcome.
Our Support Supervisor is aware of your ticket and has asked Maintenance to push to attend to you shortly.
They were advised this morning to ensure your line is repaired before the end of today.
Again we are very sorry for this trouble and our Team is on it right away.
Our Support Supervisor is aware of your ticket and has asked Maintenance to push to attend to you shortly.
They were advised this morning to ensure your line is repaired before the end of today.
Again we are very sorry for this trouble and our Team is on it right away.