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Frank C

1 reviews | Active since Jan 2019

16 May 2026, 14:59

Evotel Horbile service and **** advertising

Evotel Randfontein has horbble service from choosing a package then they informed by the ISP that Evotel have ma a mistake there is no package for Crazyweb R259 for 10mg up and down 10mg. THIS IS ALREADY FROM THE MON OF MARCH.... Then again a different package from ISP RSA web R359 also couldn't do that.

Then try to get new package no one coming back to me.

I tried getting a line for my parents house in Randfontein Oaklaine complex where there's already existing fiber. Spoke to one consultant we didn't come to a arrangement never heard from him again.

The from a second fiber line at a different address also stil weighting. A guy phoned me Friday said he would message me details and received no info.

Really tired of waiting for you guys just to do your jobs. Like I said 2 fiber connection waiting for one existing line one new install and nothings happening. Look like Evotel doesn't care about they're customers anymore.

HERE ARE ALL THE REF NUMBERS FROM MARCH AND STILL NO FIBER!!!

ET-012939

ET-009363

ET-010701

ET-011725

0
Replies (3)
Evotel South Africa
Evotel South Africa's reply16 May 2026, 15:47
Official
Hi there,

We’re truly sorry for the delays you’ve experienced. We understand how disappointing it is to spend months trying to arrange fibre installations and package activations, only to encounter conflicting information. We also acknowledge your concerns regarding the package availability issues that have remained unresolved. Having to repeatedly follow up without receiving clear feedback is understandably frustrating, especially when you are trying to arrange services for multiple properties.

Please accept our sincere apologies for this experience. Your concerns and reference numbers have been noted and will be escalated internally for urgent review and follow-up from the relevant teams.
FC
Frank C's update26 May 2026, 11:21
Reviewer Update
Well nothing still done after this message. It now 26 May a whole 10 days later still no phone call no email nothing. Exactly what I mean still no service no support no even a call to help.
Imagine the money that Evotel loosing having employees like this who can't even do they're job.
This is for two installs you guys must loose hunder of thousands from *********** staff like this.

Worst of all I want two lines and still no communication. I'll rather take my money and business somewhere else.
FC
Frank C's update20 Jul 2026, 15:18
Reviewer Update
Still nothing happened Evotel not interested in sorting out their issues.

Basically two installs that they just ignore.

I need fiber but they not interested in sorting out my two installs