1 reviews | Active since Dec 2014
Evotel Home Fibre support
Experienced bad service all week with my fibre line down with my ISP provider i.e VOX. Evotel were our fibre installers. After 3 days of no clear ETA on resolution from VOX, I called Evotel myself and had the best customer experience with Prudence Molefe, who works in Home Technical Support. She co-ordinated an onsite visit between VOX and Evotel technicians to resolve and co-ordinated a call between VOX, Evotel and myself to explain the issue at hand. Amazing customer service after approximately 12-14 calls with VOX who could not provide an answer. Prudence, you deserve a promotion and should head up the onsite technical team support. Thank you for the support and delivering exceptional customer service. Keep up the great work!!!!
We're very proud to have Prudence as a member of our team. She consistently goes out of her way to assist clients with the issues that they face. We are glad to know she takes such good care of our clients and are grateful to all of them that are so pleased to share their positive feedback here!
We're very proud to have Prudence as a member of our team. She consistently goes out of her way to assist clients with the issues that they face. We are glad to know she takes such good care of our clients and are grateful to all of them that are so pleased to share their positive feedback here!