FL
Franco L
1 reviews | Active since Dec 2015
19 Nov 2023, 10:02
Evotel fibre lines not active.
Good Day. I have moved into a complex in Rustenburg whereby the evotel fibre lines are already installed. After more than two weeks of about 20 calls and 10 e-mails, no one can assist me as to why their fibre lines aren't live yet. I normally work from home and require data to do so. I would like management to respond to this complaint ASAP. I will provide my details as soon as someone responds, or kindly leave me an email address orher than the ones I already used and I will reply. Or better yet, just activate your lines.
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Evotel South Africa's replyOfficial
19 Nov 2023, 10:20Hi there Franco.
I'm very sorry to hear about the delays in getting you online. If our fibre is installed in the complex and an order has been placed with an ISP, there should be no reason we can't get you up and running.
I've forwarded your complaint to the team along with the contact details provided on Hellopeter. Thank you for bringing this to our attention. We hope to have this resolved as soon as possible.
I'm very sorry to hear about the delays in getting you online. If our fibre is installed in the complex and an order has been placed with an ISP, there should be no reason we can't get you up and running.
I've forwarded your complaint to the team along with the contact details provided on Hellopeter. Thank you for bringing this to our attention. We hope to have this resolved as soon as possible.
Evotel South Africa's reply19 Nov 2023, 10:20
Official
Hi there Franco.
I'm very sorry to hear about the delays in getting you online. If our fibre is installed in the complex and an order has been placed with an ISP, there should be no reason we can't get you up and running.
I've forwarded your complaint to the team along with the contact details provided on Hellopeter. Thank you for bringing this to our attention. We hope to have this resolved as soon as possible.
I'm very sorry to hear about the delays in getting you online. If our fibre is installed in the complex and an order has been placed with an ISP, there should be no reason we can't get you up and running.
I've forwarded your complaint to the team along with the contact details provided on Hellopeter. Thank you for bringing this to our attention. We hope to have this resolved as soon as possible.