Evotel fibre down in Ennerdale

Actually a pity I could not give you zero stars or a minus. After all the run around and assistance from Prudence in getting my line up yesterday, 8 hours was all it took for it to be down again, this after we have been off for 3 days(but that doesn’t really matter because it is not 3 working days). This whole Easter weekend has been an absolute nightmare, and the assistance received from Evotel a even worse nightmare, Ennerdale has been down now for some of us going on 4 days and all we get is an apology for the extended downtime. I will say this again we are not the Northern suburb's and that is why the service we are getting is acceptable. There has been absolutely no plan how how to treat us or handle our anger. Before fibre was even laid in this area, I app****, I ran a small business for 9 years in Ennerdale and internet connectivity was a huge problem and expensive, so before a whole was even dug I app****, knowing what a difference this would make, sad to say my wife who continues this business and had to turn down paying clients on Thursday because of the downtime.

Is this what we can expect from Evotel every time we are down, no feedback, the customer and not even your customer has to jump up and down rant and rave on Twitter for 3 days to get his connection up, but the only for 8 hours. What about those who do not have access to services like Twitter, I can only guess, a lady commented on my feed last night that she is still down since Thursday, but hey guess what, it’s not working days, so all is good.