MS
Morne S
1 reviews | Active since Sept 2021
09 Sept 2025, 19:17
Evotel dont trust them its a charity no services will be given
Evotel is absolutely useless if I could I would give no star . Every week we dont have internet . Off 2 days maybe on for 3 days . To be honest they can come and rip out all there cables they dont need them they can start a charity because they are taking money with no real service being given . Klaar gepraat .
Helpful (0)
Replies (12)0
Replies (12)
Evotel South Africa's replyOfficial
09 Sept 2025, 19:23Hi Morne!
We're truly sorry to hear about your experience and we understand how frustrating and disruptive ongoing connectivity issues can be. This is far from the standard of service we aim to provide.
Your feedback is important and we’d really appreciate the opportunity to look into this specific case and work toward a solution. Our support team will be in touch with you soon.
We're truly sorry to hear about your experience and we understand how frustrating and disruptive ongoing connectivity issues can be. This is far from the standard of service we aim to provide.
Your feedback is important and we’d really appreciate the opportunity to look into this specific case and work toward a solution. Our support team will be in touch with you soon.
Evotel South Africa's reply09 Sept 2025, 19:23
Official
Hi Morne!
We're truly sorry to hear about your experience and we understand how frustrating and disruptive ongoing connectivity issues can be. This is far from the standard of service we aim to provide.
Your feedback is important and we’d really appreciate the opportunity to look into this specific case and work toward a solution. Our support team will be in touch with you soon.
We're truly sorry to hear about your experience and we understand how frustrating and disruptive ongoing connectivity issues can be. This is far from the standard of service we aim to provide.
Your feedback is important and we’d really appreciate the opportunity to look into this specific case and work toward a solution. Our support team will be in touch with you soon.
MS
Morne S's updateReviewer Update
10 Sept 2025, 14:17Evotel its comfirmed you are a charity . Stories galor blame all except yourself . Its the road working people then eskom then municipality . Haha maybe next it will be me ! This company can only lie thats all theres no action to resolving the fibre break boss is still sitting sipping wine using peoples money and not giving any service dont blame isp its ur infrastructure thats up to S#it . Laying cables on power lines over water pipes and over refuse lines these problems your facing will only excalate . FROM ME DONT USE EVOTEL
MS
Morne S's update10 Sept 2025, 14:17
Reviewer Update
Evotel its comfirmed you are a charity . Stories galor blame all except yourself . Its the road working people then eskom then municipality . Haha maybe next it will be me ! This company can only lie thats all theres no action to resolving the fibre break boss is still sitting sipping wine using peoples money and not giving any service dont blame isp its ur infrastructure thats up to S#it . Laying cables on power lines over water pipes and over refuse lines these problems your facing will only excalate . FROM ME DONT USE EVOTEL
Evotel South Africa's replyOfficial
10 Sept 2025, 14:27Hi there Morne.
Unfortunately we are unable to implement repairs due to the municipal work that has damaged our fibre. As the municipality dug up the road, the fibre infrastructure was heavily damaged. If we attempt to implement the repairs, the cabling will break again as the municipality continues their work on site. This will degrade the integrity of the cabling and will cause larger issues in the long term. Once the municipal work is complete we will be able to implement repairs, and if alternative arrangements can be made to get this sorted out sooner, we will. All builds are done according to industry standard specs, which means that other utilities will often lie beneath our own which can cause problems when those utilities need to be worked on.
We understand the frustration this is causing, and we do aim to have these repairs completed as soon as possible, but for the time being, we will keep the community informed of any major changes.
Unfortunately we are unable to implement repairs due to the municipal work that has damaged our fibre. As the municipality dug up the road, the fibre infrastructure was heavily damaged. If we attempt to implement the repairs, the cabling will break again as the municipality continues their work on site. This will degrade the integrity of the cabling and will cause larger issues in the long term. Once the municipal work is complete we will be able to implement repairs, and if alternative arrangements can be made to get this sorted out sooner, we will. All builds are done according to industry standard specs, which means that other utilities will often lie beneath our own which can cause problems when those utilities need to be worked on.
We understand the frustration this is causing, and we do aim to have these repairs completed as soon as possible, but for the time being, we will keep the community informed of any major changes.
Evotel South Africa's reply10 Sept 2025, 14:27
Official
Hi there Morne.
Unfortunately we are unable to implement repairs due to the municipal work that has damaged our fibre. As the municipality dug up the road, the fibre infrastructure was heavily damaged. If we attempt to implement the repairs, the cabling will break again as the municipality continues their work on site. This will degrade the integrity of the cabling and will cause larger issues in the long term. Once the municipal work is complete we will be able to implement repairs, and if alternative arrangements can be made to get this sorted out sooner, we will. All builds are done according to industry standard specs, which means that other utilities will often lie beneath our own which can cause problems when those utilities need to be worked on.
We understand the frustration this is causing, and we do aim to have these repairs completed as soon as possible, but for the time being, we will keep the community informed of any major changes.
Unfortunately we are unable to implement repairs due to the municipal work that has damaged our fibre. As the municipality dug up the road, the fibre infrastructure was heavily damaged. If we attempt to implement the repairs, the cabling will break again as the municipality continues their work on site. This will degrade the integrity of the cabling and will cause larger issues in the long term. Once the municipal work is complete we will be able to implement repairs, and if alternative arrangements can be made to get this sorted out sooner, we will. All builds are done according to industry standard specs, which means that other utilities will often lie beneath our own which can cause problems when those utilities need to be worked on.
We understand the frustration this is causing, and we do aim to have these repairs completed as soon as possible, but for the time being, we will keep the community informed of any major changes.
MS
Morne S's updateReviewer Update
10 Sept 2025, 18:07Whatever you say you are the provider you know of better . I am only the end user we must pay and just wait dont ask questions.
MS
Morne S's update10 Sept 2025, 18:07
Reviewer Update
Whatever you say you are the provider you know of better . I am only the end user we must pay and just wait dont ask questions.
Evotel South Africa's replyOfficial
10 Sept 2025, 18:11Please rest assured that we are doing our best to get this sorted, and to ensure that connection is restored to all clients.
Evotel South Africa's reply10 Sept 2025, 18:11
Official
Please rest assured that we are doing our best to get this sorted, and to ensure that connection is restored to all clients.
MS
Morne S's updateReviewer Update
10 Sept 2025, 18:16Ja sure .
MS
Morne S's update10 Sept 2025, 18:16
Reviewer Update
Ja sure .
Evotel South Africa's replyOfficial
12 Sept 2025, 09:53Thank you.
Evotel South Africa's reply12 Sept 2025, 09:53
Official
Thank you.
MS
Morne S's updateReviewer Update
15 Sept 2025, 09:18Went off on the 5 September and its the 15 September still without internet . Its very sad that this is happening and a client should still pay for a service that we dont receive . I am sitting in 2 minds should I still wait and pay ., because I am paying more now in this month seeing that fibre is off I need to use data which is costing me more . Tired
MS
Morne S's update15 Sept 2025, 09:18
Reviewer Update
Went off on the 5 September and its the 15 September still without internet . Its very sad that this is happening and a client should still pay for a service that we dont receive . I am sitting in 2 minds should I still wait and pay ., because I am paying more now in this month seeing that fibre is off I need to use data which is costing me more . Tired
Evotel South Africa's replyOfficial
15 Sept 2025, 09:41Apologies for the long outage since 5 Sept. Our team is working to restore service ASAP. We understand the impact and will review affected accounts once resolved. Thank you for your patience
Evotel South Africa's reply15 Sept 2025, 09:41
Official
Apologies for the long outage since 5 Sept. Our team is working to restore service ASAP. We understand the impact and will review affected accounts once resolved. Thank you for your patience
MS
Morne S's updateReviewer Update
15 Sept 2025, 09:45Lets see what happens in the next couple of days to me it looks like another couple of days they still busy trenching so ....
MS
Morne S's update15 Sept 2025, 09:45
Reviewer Update
Lets see what happens in the next couple of days to me it looks like another couple of days they still busy trenching so ....
Evotel South Africa's replyOfficial
15 Sept 2025, 17:04Hi Morne!
Work on-site is ongoing, however delays have pushed the restoration time back. We sincerely apologise for the continued downtime, and we assure clients that restoring service remains a priority.
Work on-site is ongoing, however delays have pushed the restoration time back. We sincerely apologise for the continued downtime, and we assure clients that restoring service remains a priority.
Evotel South Africa's reply15 Sept 2025, 17:04
Official
Hi Morne!
Work on-site is ongoing, however delays have pushed the restoration time back. We sincerely apologise for the continued downtime, and we assure clients that restoring service remains a priority.
Work on-site is ongoing, however delays have pushed the restoration time back. We sincerely apologise for the continued downtime, and we assure clients that restoring service remains a priority.
Evotel South Africa's replyOfficial
15 Sept 2025, 17:11 We sincerely apologise for the inconvenience caused. Please rest assured that our team is actively exploring all possible solutions to complete the work and restore connectivity in your area as quickly as possible.
Evotel South Africa's reply15 Sept 2025, 17:11
Official
We sincerely apologise for the inconvenience caused. Please rest assured that our team is actively exploring all possible solutions to complete the work and restore connectivity in your area as quickly as possible.