WL
Willem L
1 reviews | Active since Apr 2022
09 Jun 2026, 11:35
Evotel customer service is not our specialty#279145
If i could give 0 stars i would have Dont choose Evotel all the promises is not kept im sitting now Day 5 without service because of their poor workmanship and only feedback i get is Maintenance tec will get in touch directly. after they said 2-72 hours its well past that now and still no info in the meantime i have to pay my ISP fully and they give zero Fs
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Replies (5)
Evotel South Africa's replyOfficial
09 Jun 2026, 11:38Hi Willem Labuschagne, we sincerely apologise for the prolonged service interruption and the frustration this has caused. We understand your concerns regarding the delay and the impact of being without service while still being billed by your ISP.Please be assured that your matter has been escalated again for urgent attention, and we have requested a detailed update from the relevant technical team. While standard SLA timeframes are 2–72 hours, we acknowledge that your issue has exceeded this period, and we are actively pushing for resolution.A technician will contact you directly should further action be required. We appreciate your patience and will provide feedback as soon as it is received.
Evotel South Africa's reply09 Jun 2026, 11:38
Official
Hi Willem Labuschagne, we sincerely apologise for the prolonged service interruption and the frustration this has caused. We understand your concerns regarding the delay and the impact of being without service while still being billed by your ISP.Please be assured that your matter has been escalated again for urgent attention, and we have requested a detailed update from the relevant technical team. While standard SLA timeframes are 2–72 hours, we acknowledge that your issue has exceeded this period, and we are actively pushing for resolution.A technician will contact you directly should further action be required. We appreciate your patience and will provide feedback as soon as it is received.
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Willem L's updateReviewer Update
10 Jun 2026, 18:04Day 6 Tech was there stating his side shows the work he done is correct but still i am struggling to have signal in my home and still there is no intention of being fast and helpfull
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Willem L's update10 Jun 2026, 18:04
Reviewer Update
Day 6 Tech was there stating his side shows the work he done is correct but still i am struggling to have signal in my home and still there is no intention of being fast and helpfull
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Willem L's updateReviewer Update
10 Jun 2026, 18:13I have reported this at 16:45 that there is still no connection it is now 18:12 and still no clear answer of what is the next step this will be another week i suspect. I am paying full amounts every month so who cares if its working or not we are getting money
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Willem L's update10 Jun 2026, 18:13
Reviewer Update
I have reported this at 16:45 that there is still no connection it is now 18:12 and still no clear answer of what is the next step this will be another week i suspect. I am paying full amounts every month so who cares if its working or not we are getting money
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Willem L's updateReviewer Update
10 Jun 2026, 18:4818:48 and still no answer on what is the fault
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Willem L's update10 Jun 2026, 18:48
Reviewer Update
18:48 and still no answer on what is the fault
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Willem L's updateReviewer Update
10 Jun 2026, 19:0119:00 I stopped trying im done im tired of trying they simply do not give a F about clients be sure to avoid this they will just take up your blood preassure and make empty promises
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Willem L's update10 Jun 2026, 19:01
Reviewer Update
19:00 I stopped trying im done im tired of trying they simply do not give a F about clients be sure to avoid this they will just take up your blood preassure and make empty promises