Evotel customer service is horrible.

On the 11th of November we lost our Fibre signal, we continued making calls from Monday the 13th to Home connect, everyday was we will get back to you as. Finally a technician from Evotel comes out and says that our cable needed to be replaced on the 21st, we received a quote from a 3rd party that EVOTEL outsourced, even Home Connect didnt know about, we made the payment on the 22nd they came to do Cabling on the 23rd of November and said that all the cables was not done the correct way the 1st time and this could've been the problem to why we lost signal, unfortunately the 3rd party still could not reconnect our fibre as some splicing needed to be done by a Evotel technician, we are still currently waiting for them to come out and reconnect us.