DM
Dwayne M
1 reviews | Active since Dec 2019
04 Nov 2022, 15:31
Evotel certainly has a lot of room for improvement
We have been connectivity issues for the last couple of days, but it doesn't seem that there is any willingness to resolve the issue or provide any feedback to the customer via the middleman, which in this case seems to be Skyworks.
Just disappointed & not satisfied with the level of service & the consistency of the product offerings.
Helpful (0)
Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
04 Nov 2022, 15:45Hi there Dwayne!
We are so sorry to hear about the disappointing disruptions you've had the past few days. We've found the ticket on our system and it's been escalated directly to our Support Teams who will be prioritising this to have it sorted out.
Problems do pop up, but we will always do what we can to have these resolved as soon as possible!
We are so sorry to hear about the disappointing disruptions you've had the past few days. We've found the ticket on our system and it's been escalated directly to our Support Teams who will be prioritising this to have it sorted out.
Problems do pop up, but we will always do what we can to have these resolved as soon as possible!
Evotel South Africa's reply04 Nov 2022, 15:45
Official
Hi there Dwayne!
We are so sorry to hear about the disappointing disruptions you've had the past few days. We've found the ticket on our system and it's been escalated directly to our Support Teams who will be prioritising this to have it sorted out.
Problems do pop up, but we will always do what we can to have these resolved as soon as possible!
We are so sorry to hear about the disappointing disruptions you've had the past few days. We've found the ticket on our system and it's been escalated directly to our Support Teams who will be prioritising this to have it sorted out.
Problems do pop up, but we will always do what we can to have these resolved as soon as possible!
DM
Dwayne M's updateReviewer Update
04 Nov 2022, 16:04Thank you Martin for your prompt response & trying to assist in getting our connection restored.
Your level of service can make a difference.
Your level of service can make a difference.
DM
Dwayne M's update04 Nov 2022, 16:04
Reviewer Update
Thank you Martin for your prompt response & trying to assist in getting our connection restored.
Your level of service can make a difference.
Your level of service can make a difference.
Evotel South Africa's replyOfficial
10 Feb 2023, 11:57Hi there Dwayne.
We're very sorry for the trouble you had and glad to hear that Maartens stepped in to assist and get your connection restored. Thank you for the compliment and we do hope many others aim to provide the same level as service as him.
We're very sorry for the trouble you had and glad to hear that Maartens stepped in to assist and get your connection restored. Thank you for the compliment and we do hope many others aim to provide the same level as service as him.
Evotel South Africa's reply10 Feb 2023, 11:57
Official
Hi there Dwayne.
We're very sorry for the trouble you had and glad to hear that Maartens stepped in to assist and get your connection restored. Thank you for the compliment and we do hope many others aim to provide the same level as service as him.
We're very sorry for the trouble you had and glad to hear that Maartens stepped in to assist and get your connection restored. Thank you for the compliment and we do hope many others aim to provide the same level as service as him.