K
Karabo
1 reviews | Active since Mar 2022
13 Nov 2023, 09:00
Evotel bad service
I have not had any internet connection for the past 3weeks, mind you I'm someone who works from home, I have contacted evotel(service provider) numerous time's and even logged queries but it seems like the company does not care they will advise you that a technician will come out to assist but that never materializes, I am now having to spend more money on petrol to commute to the office wail paying for a service that does not work, very bad service from EVOTEL I hope they see this and take my requests seriously
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Evotel South Africa's replyOfficial
13 Nov 2023, 09:15Hi there Karabo.
We are extremely sorry for the extended downtime and disruption to services. There has unfortunately been trouble that our Technicians have encountered in your area. There has unfortunately been vandalism and weather which have caused delays on repairs, and the security of the Teams have also been a bit of an issue and they are working with the police and local CPF to ensure faults can be fixed with no further trouble popping up.
Your ticket has been escalated to the Team and they are working on it to get your service back up and running as intended. Our sincerest apologies again for this trouble you've been experiencing.
We are extremely sorry for the extended downtime and disruption to services. There has unfortunately been trouble that our Technicians have encountered in your area. There has unfortunately been vandalism and weather which have caused delays on repairs, and the security of the Teams have also been a bit of an issue and they are working with the police and local CPF to ensure faults can be fixed with no further trouble popping up.
Your ticket has been escalated to the Team and they are working on it to get your service back up and running as intended. Our sincerest apologies again for this trouble you've been experiencing.
Evotel South Africa's reply13 Nov 2023, 09:15
Official
Hi there Karabo.
We are extremely sorry for the extended downtime and disruption to services. There has unfortunately been trouble that our Technicians have encountered in your area. There has unfortunately been vandalism and weather which have caused delays on repairs, and the security of the Teams have also been a bit of an issue and they are working with the police and local CPF to ensure faults can be fixed with no further trouble popping up.
Your ticket has been escalated to the Team and they are working on it to get your service back up and running as intended. Our sincerest apologies again for this trouble you've been experiencing.
We are extremely sorry for the extended downtime and disruption to services. There has unfortunately been trouble that our Technicians have encountered in your area. There has unfortunately been vandalism and weather which have caused delays on repairs, and the security of the Teams have also been a bit of an issue and they are working with the police and local CPF to ensure faults can be fixed with no further trouble popping up.
Your ticket has been escalated to the Team and they are working on it to get your service back up and running as intended. Our sincerest apologies again for this trouble you've been experiencing.