1 reviews | Active since Nov 2023
Evotel - Appalling Service and Zero Customer feedback.
My fibre link has been down since Saturday the 18th Nov 2023 (6 days). When I call Evotel, I get the same feedback, that you are working on restoring connectivity and your engineers are working around the clock. Sure! Have not seen a single Evotel engineer in the area the entire week. Evotel advised that the turnaround time is 24-72 hours, but we are now on over double that time (Six Days!!) There absolutely no communication unless I call you guys and still get the same excuse. Seems nobody at Evotel knows what the issue is. How are you not able to make any progress in 6 days. The ticket number with Evotel is 139085 and was logged on the 19th Nov 2023 at 07:38. My ISP also logged a ticket with you guys and also getting the same runaround. Ticket number 139106 Your website shows that there is no outages, but the information you provide to the ISP is that there are multiple breaks in the fibre. Your customer service is nothing short of appalling. FTTH is best effort service,... NOT no Effort. Most of the street has connectivity, so how the hell is this a fibre break?? Please get your network sorted. General Network GPON Service Down Last Updated 2023/11/21 12:11 PoP EVO-LENASIA Configuration Layer 2 Vendor Huawei
Alerts Possible Fibre Fault
We are very sorry for the extended downtime. Our team will be in touch with you to have this resolved. Thank you for bringing this to our attention.
We are very sorry for the extended downtime. Our team will be in touch with you to have this resolved. Thank you for bringing this to our attention.
It is now 18 days since I logged the initial ticket with Evotel, and still no assistance or ETA.
The only feedback received is that issue is still under investigation, with absolutely no resolution timelines. It's almost 4 weeks later and your lead times a 24-72 hours. How can you be investigating for such a long time. You must have at least located the problem by now. Not even a single call from Evotel. Terrible customer service - Ticket number 139106
It is now 18 days since I logged the initial ticket with Evotel, and still no assistance or ETA.
The only feedback received is that issue is still under investigation, with absolutely no resolution timelines. It's almost 4 weeks later and your lead times a 24-72 hours. How can you be investigating for such a long time. You must have at least located the problem by now. Not even a single call from Evotel. Terrible customer service - Ticket number 139106