1 reviews | Active since Apr 2022
EVOTEL AND WEBAFRICA - WORST FIBRE ISP EVER
I have Fibre with Evotel and WebAfrica. Since it has been installed have being having problems with my connection which is being dropped all the time. I have contacted WebAfrica several times and also contacted Evotel. WebAfrica keeps on blaming Evotel and Evotel keeps on blaming WebAfrica. I am so fed up that I want to commit ******!! In the meantime, nothing is being done to fix the problem. The ONT modem supp**** by Evotel is clearly marked 'DAMAGED' on the outside of the box and when I queried this with Evotel they refer me again to WebAfrica. The modem was supp**** and installed by Evotel and NOT WebAfrica. Evotel does the installations and WebAfrica supplies the service, but neither wants to take responsibility. BOTH ARE THE WORST FIBRE SUPPLIERS EVER. STAY AWAY FROM THEM. Unfortunately where I am located they are the ONLY suppliers at the moment.
We're very sorry to hear that you've been caught in this back and forth and we've already found your profile and sent it to our team so this can be properly looked at. As the fibre infrastructure provider we do supply a router, however, Webafrica does also provide a router of their own to manage the connection on their end. Taking a look at your line, there is no obvious damage that we can see that can cause these kinds of drops, but we'll make sure it's properly looked at on our end.
Again, we are very sorry for this frustration. A member of our team will be in touch with you!
We're very sorry to hear that you've been caught in this back and forth and we've already found your profile and sent it to our team so this can be properly looked at. As the fibre infrastructure provider we do supply a router, however, Webafrica does also provide a router of their own to manage the connection on their end. Taking a look at your line, there is no obvious damage that we can see that can cause these kinds of drops, but we'll make sure it's properly looked at on our end.
Again, we are very sorry for this frustration. A member of our team will be in touch with you!
You are very welcome and glad that Bradley and Kabelo did follow up to ensure that your line does get up and running again as intended. We really appreciate the feedback and glad you're now happy, apologies for the issues you did have on your line.
You are very welcome and glad that Bradley and Kabelo did follow up to ensure that your line does get up and running again as intended. We really appreciate the feedback and glad you're now happy, apologies for the issues you did have on your line.