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Steven S
1 reviews | Active since Sept 2025
04 Sept 2025, 12:22
Evotel and Webafrica who should help?
Between Webafrica and Evotel i have been struggling to get my wifi up and running sine I have moved into my house on the 30th off August. Yesterday 3.9.2025 my iSP tried to help me getting my network up and running telling me the error is on the ONT (Evotel) side This morning I followed up and it was said they ONT was cleared and I must follow the step inputting all the detail required by my ISP and restarting and redoing. now after about an hour ths ONT is still not working Evotel said that the ONT was right But it still is not working
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Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
04 Sept 2025, 12:27Good afternoon Steven.
I'm very sorry to hear you're stuck in a back and forth between us and your ISP. I've forwarded your details and account to our team and someone will be in touch to assist. This is not the service experience we want you to have, and we'll do what we can to get this back on track. Thank you for bringing this to our attention.
I'm very sorry to hear you're stuck in a back and forth between us and your ISP. I've forwarded your details and account to our team and someone will be in touch to assist. This is not the service experience we want you to have, and we'll do what we can to get this back on track. Thank you for bringing this to our attention.
Evotel South Africa's reply04 Sept 2025, 12:27
Official
Good afternoon Steven.
I'm very sorry to hear you're stuck in a back and forth between us and your ISP. I've forwarded your details and account to our team and someone will be in touch to assist. This is not the service experience we want you to have, and we'll do what we can to get this back on track. Thank you for bringing this to our attention.
I'm very sorry to hear you're stuck in a back and forth between us and your ISP. I've forwarded your details and account to our team and someone will be in touch to assist. This is not the service experience we want you to have, and we'll do what we can to get this back on track. Thank you for bringing this to our attention.
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Steven S's updateReviewer Update
05 Sept 2025, 09:25Thank you Evotel for your brilliant response and assistance in getting my wifi up and working in less than 2 hours
Maartens helped and this is what I call great assistance
Maartens helped and this is what I call great assistance
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Steven S's update05 Sept 2025, 09:25
Reviewer Update
Thank you Evotel for your brilliant response and assistance in getting my wifi up and working in less than 2 hours
Maartens helped and this is what I call great assistance
Maartens helped and this is what I call great assistance
Evotel South Africa's replyOfficial
05 Sept 2025, 11:24Hi there Steven!
We're very proud to know you're back up and running! Thank you for bringing this to our attention. We're very happy to be of assistance.
We're very proud to know you're back up and running! Thank you for bringing this to our attention. We're very happy to be of assistance.
Evotel South Africa's reply05 Sept 2025, 11:24
Official
Hi there Steven!
We're very proud to know you're back up and running! Thank you for bringing this to our attention. We're very happy to be of assistance.
We're very proud to know you're back up and running! Thank you for bringing this to our attention. We're very happy to be of assistance.