Evotel and Vox a nightmare

Item: Evotel South Africa
Rating: 1
Author: Gregory G

Good day In mid October 2022 Evotel came and install Fibre in my house at 19 Rissie Kgoronyane Street, Posdene, Postmasburg. Since then I don't have internet access. I called them numerous times and they told me the problem is on Vox's side. I called Vox and the told no the problem is on Evotel's side. I still don't have internet access. So I informed both Vox and Evotel I will withhold payment till they solve my internet access problem.

In the meantime I'm looking for a more reliable and trustworthy service provider that put customer service first.

Helpful (0)

Replies (2)

Gregory G's updateReviewer Update

31 Oct 2022, 09:38

Good day
Mr Martin of Evotel called me yesterday and this morning. He explained to me that the problem is on the side of Vox and also explained to me how to check whether the problem is on the side of Evotel or Vox. He also promised me to do a follow up on my problem.

After his call I got a call form Vox. Vox agreed they will send out a technician to my house on Wednesday 02.11.2022 to solve the issue.

Thanks for the update Mr Martin

Gregory G's update31 Oct 2022, 09:38

Reviewer Update

Evotel South Africa's replyOfficial

31 Oct 2022, 10:01

Hi there Greg!

We're so glad to hear that Maartens was able to get you sorted out. The team will keep an eye on this to make sure your service gets up and running as promised.

Sometimes trouble pops up, but we're always ready to sort out whatever has gone wrong! Thank you for bringing this to our attention.

Evotel South Africa's reply31 Oct 2022, 10:01

Official