Evotel and mweb outages
It's been a very good 2 months since we migrated digital, which I always doubted. Been off DSTV completely it meant I solely rely on Fibre, for entertainment, work and gaming. Having Mweb as an ISP and Evotel Fibre in Randfontein, there has been an outage for more than 24 hours and no communication or knowledge whatsoever as to when the connection will be fixed. Assignments deadlines are looming, my kids cant watch TV, my work is stuck. Amd no one to tell you how long will the repair take, and at the end of the month mweb will bill full month. Im locked in a 12 Month contract.. Already starting to regret
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Replies (3)
Evotel South Africa's replyOfficial
11 May 2021, 10:45Hi there!
We're very sorry to hear that. Here at Evotel we pride ourselves in getting any outages sorted out as quickly as possible.
Yesterday, parts of Krugersdorp and Randfontein did experience a widespread outage that was resolved in three hours. The area of Homelake suffered a smaller outage unrelated to the larger one due to a truck damaging one of our lines. As most of Randfontein came back online, Homelake remained down. Our teams worked till late last night in an attempt to have it resolved, however, due to safety concerns, we recalled them. They were back on site at five o'clock this morningto resume repairs.
Evotel also takes great care with it's social media platforms and notices were raised for the larger outage. We have been monitoring our social media platforms for anyone struggling to connect and have helped several people already. Those lines remain open to all our users and you are welcome to forward us your address on our Facebook page or Twitter and we see if the situation can be resolved or potentially provide you with more information regarding the repairs.
Please, do reach out to us. We're happy to help!
We're very sorry to hear that. Here at Evotel we pride ourselves in getting any outages sorted out as quickly as possible.
Yesterday, parts of Krugersdorp and Randfontein did experience a widespread outage that was resolved in three hours. The area of Homelake suffered a smaller outage unrelated to the larger one due to a truck damaging one of our lines. As most of Randfontein came back online, Homelake remained down. Our teams worked till late last night in an attempt to have it resolved, however, due to safety concerns, we recalled them. They were back on site at five o'clock this morningto resume repairs.
Evotel also takes great care with it's social media platforms and notices were raised for the larger outage. We have been monitoring our social media platforms for anyone struggling to connect and have helped several people already. Those lines remain open to all our users and you are welcome to forward us your address on our Facebook page or Twitter and we see if the situation can be resolved or potentially provide you with more information regarding the repairs.
Please, do reach out to us. We're happy to help!
Evotel South Africa's reply11 May 2021, 10:45
Official
Hi there!
We're very sorry to hear that. Here at Evotel we pride ourselves in getting any outages sorted out as quickly as possible.
Yesterday, parts of Krugersdorp and Randfontein did experience a widespread outage that was resolved in three hours. The area of Homelake suffered a smaller outage unrelated to the larger one due to a truck damaging one of our lines. As most of Randfontein came back online, Homelake remained down. Our teams worked till late last night in an attempt to have it resolved, however, due to safety concerns, we recalled them. They were back on site at five o'clock this morningto resume repairs.
Evotel also takes great care with it's social media platforms and notices were raised for the larger outage. We have been monitoring our social media platforms for anyone struggling to connect and have helped several people already. Those lines remain open to all our users and you are welcome to forward us your address on our Facebook page or Twitter and we see if the situation can be resolved or potentially provide you with more information regarding the repairs.
Please, do reach out to us. We're happy to help!
We're very sorry to hear that. Here at Evotel we pride ourselves in getting any outages sorted out as quickly as possible.
Yesterday, parts of Krugersdorp and Randfontein did experience a widespread outage that was resolved in three hours. The area of Homelake suffered a smaller outage unrelated to the larger one due to a truck damaging one of our lines. As most of Randfontein came back online, Homelake remained down. Our teams worked till late last night in an attempt to have it resolved, however, due to safety concerns, we recalled them. They were back on site at five o'clock this morningto resume repairs.
Evotel also takes great care with it's social media platforms and notices were raised for the larger outage. We have been monitoring our social media platforms for anyone struggling to connect and have helped several people already. Those lines remain open to all our users and you are welcome to forward us your address on our Facebook page or Twitter and we see if the situation can be resolved or potentially provide you with more information regarding the repairs.
Please, do reach out to us. We're happy to help!
's updateReviewer Update
11 May 2021, 10:54Thank you you for the prompt response... I am now feeling safer knowing that we in good hands
's update11 May 2021, 10:54
Reviewer Update
Thank you you for the prompt response... I am now feeling safer knowing that we in good hands
Evotel South Africa's replyOfficial
14 Feb 2023, 12:21Hi there.
We are very glad to hear you made the switch over and Evotel still does focus on sharing all outages on our social media pages and via SMS to clients. Unfortunately unforeseen disturbances do pop up which we apologise for.
You're very welcome for the response and we hope if you ever do have issues again we're able to assist you via our social media channels or on our customer care line.
We are very glad to hear you made the switch over and Evotel still does focus on sharing all outages on our social media pages and via SMS to clients. Unfortunately unforeseen disturbances do pop up which we apologise for.
You're very welcome for the response and we hope if you ever do have issues again we're able to assist you via our social media channels or on our customer care line.
Evotel South Africa's reply14 Feb 2023, 12:21
Official
Hi there.
We are very glad to hear you made the switch over and Evotel still does focus on sharing all outages on our social media pages and via SMS to clients. Unfortunately unforeseen disturbances do pop up which we apologise for.
You're very welcome for the response and we hope if you ever do have issues again we're able to assist you via our social media channels or on our customer care line.
We are very glad to hear you made the switch over and Evotel still does focus on sharing all outages on our social media pages and via SMS to clients. Unfortunately unforeseen disturbances do pop up which we apologise for.
You're very welcome for the response and we hope if you ever do have issues again we're able to assist you via our social media channels or on our customer care line.