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Christelle C
1 reviews | Active since Aug 2014
21 Jul 2022, 09:37
EVOTEL AND MWEB is not what you expect!
The struggle to get your line sorted is unbelievable. My Fiber line is very unstable and keep disconnecting, if you query this, Evotel blames Mweb and then Mweb blames Evotel.... When you asked to upgrade your line from 50mbps to 100mpbs and you do the speed test and that shows only 22.6mpbs.... WHAT ARE YOU PAYING FOR??????? Then.... you send the ISP of EVOTEL this screen shot and they cant even reply to your message. SO we have 3 problems: my 100mpbs line gives only 22.6mpbs, my Fiber is unstable and keep disconnecting.....and the 2 companies blames each other so nothing gets sorted out.
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Replies (4)0
Replies (4)
Evotel South Africa's replyOfficial
21 Jul 2022, 10:01Hi Christelle.
We are very sorry that you've been caught in a back and forth between Mweb and ourselves like this. Our team will be in touch with you just to get some more details so we can take a proper look at this and get it sorted out. Our networks have not experienced major issues, but if there's something wrong on our side affecting the Mweb client base we'll be sure to get it fixed.
We are very sorry that you've been caught in a back and forth between Mweb and ourselves like this. Our team will be in touch with you just to get some more details so we can take a proper look at this and get it sorted out. Our networks have not experienced major issues, but if there's something wrong on our side affecting the Mweb client base we'll be sure to get it fixed.
Evotel South Africa's reply21 Jul 2022, 10:01
Official
Hi Christelle.
We are very sorry that you've been caught in a back and forth between Mweb and ourselves like this. Our team will be in touch with you just to get some more details so we can take a proper look at this and get it sorted out. Our networks have not experienced major issues, but if there's something wrong on our side affecting the Mweb client base we'll be sure to get it fixed.
We are very sorry that you've been caught in a back and forth between Mweb and ourselves like this. Our team will be in touch with you just to get some more details so we can take a proper look at this and get it sorted out. Our networks have not experienced major issues, but if there's something wrong on our side affecting the Mweb client base we'll be sure to get it fixed.
Evotel South Africa's replyOfficial
21 Jul 2022, 10:23Hi again!
Our team is trying to reach you on the number you provided. Is there a time you'd be happy to speak? We'd be happy to schedule for your convenience.
Our team is trying to reach you on the number you provided. Is there a time you'd be happy to speak? We'd be happy to schedule for your convenience.
Evotel South Africa's reply21 Jul 2022, 10:23
Official
Hi again!
Our team is trying to reach you on the number you provided. Is there a time you'd be happy to speak? We'd be happy to schedule for your convenience.
Our team is trying to reach you on the number you provided. Is there a time you'd be happy to speak? We'd be happy to schedule for your convenience.
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Christelle C's updateReviewer Update
21 Jul 2022, 12:24Please contact : ***
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Christelle C's update21 Jul 2022, 12:24
Reviewer Update
Please contact : ***
Evotel South Africa's replyOfficial
14 Feb 2023, 11:04Hi there Christelle.
We are sorry for the disruption you did experience and hope you do not have any further issues with your line. If you ever need assistance from our team, please don't hesitate to reach out to us.
We are sorry for the disruption you did experience and hope you do not have any further issues with your line. If you ever need assistance from our team, please don't hesitate to reach out to us.
Evotel South Africa's reply14 Feb 2023, 11:04
Official
Hi there Christelle.
We are sorry for the disruption you did experience and hope you do not have any further issues with your line. If you ever need assistance from our team, please don't hesitate to reach out to us.
We are sorry for the disruption you did experience and hope you do not have any further issues with your line. If you ever need assistance from our team, please don't hesitate to reach out to us.