SvdW
Soon van der Walt
1 reviews | Active since Dec 2017
13 Dec 2025, 10:41
Evotel after hours terrible support
Signed up for internet with Evotel through Backspace/Landline on an existing installation and router so it is a matter of setting up software only. I am on my third day waiting for the connection to work. The PPPoE dial up issue was escalated to Evotel yesterday afternoon but only to find out there is no after hours and weekend support from a company like Evotel. This is really absurd, in the day and age we live in things on the software side can happen much faster than 5 days. Needless to say I canceled my application and called a local service provider and was connected in literally 45 minutes. #poorservice
Helpful (0)
Replies (1)0
Replies (1)
Evotel South Africa's replyOfficial
13 Dec 2025, 10:46Good day Soon!
We are really sorry to hear about your experience, that’s definitely not the level of support we want you to receive. Thank you for letting us know. We have forwarded your query to our team and they will reach out to help get your service connected as soon as possible. We are here to make it right and we will ensure that you are assisted.
We are really sorry to hear about your experience, that’s definitely not the level of support we want you to receive. Thank you for letting us know. We have forwarded your query to our team and they will reach out to help get your service connected as soon as possible. We are here to make it right and we will ensure that you are assisted.
Evotel South Africa's reply13 Dec 2025, 10:46
Official
Good day Soon!
We are really sorry to hear about your experience, that’s definitely not the level of support we want you to receive. Thank you for letting us know. We have forwarded your query to our team and they will reach out to help get your service connected as soon as possible. We are here to make it right and we will ensure that you are assisted.
We are really sorry to hear about your experience, that’s definitely not the level of support we want you to receive. Thank you for letting us know. We have forwarded your query to our team and they will reach out to help get your service connected as soon as possible. We are here to make it right and we will ensure that you are assisted.