SS
Shivani S
1 reviews | Active since Jun 2025
04 Jul 2025, 10:30
EVOTEL - A BUNCH OF *******
Absolutely pathetic and poor service took a month to call me back regarding my Fibre fault and then after 30 days they tell me that I need ro pay R1200 for repairs ro a broken cable as the warranty is finished. The first guy Armand says the 3 years warranty has expired and when questioned about the fitment date he says he does not have a date all he can say it's expired then his manageress takes over the call and says no the warranty is 1 year not 3 years but still cannot give me an installation date .MWEB Evotel is giving you guys a poor name whereby you guys were once rated in the top 3
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Replies (3)
Evotel South Africa's replyOfficial
04 Jul 2025, 10:59Good day Shivani,
We sincerely apologise for the level of service you have experienced. Please be assured that we are actively looking into the matter, and a member of our team will be in touch with you shortly to address and resolve the issue.
We sincerely apologise for the level of service you have experienced. Please be assured that we are actively looking into the matter, and a member of our team will be in touch with you shortly to address and resolve the issue.
Evotel South Africa's reply04 Jul 2025, 10:59
Official
Good day Shivani,
We sincerely apologise for the level of service you have experienced. Please be assured that we are actively looking into the matter, and a member of our team will be in touch with you shortly to address and resolve the issue.
We sincerely apologise for the level of service you have experienced. Please be assured that we are actively looking into the matter, and a member of our team will be in touch with you shortly to address and resolve the issue.
SS
Shivani S's updateReviewer Update
04 Jul 2025, 15:42Thank you Evotel for sorting out the issue
A tech came through and was very professional and efficient in his service. It's good to know that customers satisfaction is still given top priority by you and your team
Many Thanks
A tech came through and was very professional and efficient in his service. It's good to know that customers satisfaction is still given top priority by you and your team
Many Thanks
SS
Shivani S's update04 Jul 2025, 15:42
Reviewer Update
Thank you Evotel for sorting out the issue
A tech came through and was very professional and efficient in his service. It's good to know that customers satisfaction is still given top priority by you and your team
Many Thanks
A tech came through and was very professional and efficient in his service. It's good to know that customers satisfaction is still given top priority by you and your team
Many Thanks
Evotel South Africa's replyOfficial
04 Jul 2025, 15:47Good day, Shivani thank you for the update. We’re pleased to hear that our team was able to deliver efficient and effective service.
Evotel South Africa's reply04 Jul 2025, 15:47
Official
Good day, Shivani thank you for the update. We’re pleased to hear that our team was able to deliver efficient and effective service.