NR
Neels R
1 reviews | Active since Dec 2020
14 Dec 2020, 17:34
Evoltel fibre
2 months to get fibre installed...its Ridiculous how long a person has to wait ... i almost want to cancel , i got so far to have signed papers and given permission to put up the fibre line in the complex ... now we wait and wait and wait, okay i understand not only us on this world but at-least aah , keep us updated or something , we have a router from mweb the first week i app**** i received the thing called and called and called wasted money on data for 2 months im just losing , how long must we still wait !!!!! Or do i have to waste 300 rand airtime trying to get a answer... i dont recommend using this company cause you might not see the day they actually do something ... if this issue is not dealt with asap i will rather spend the money that i have to call yall with and get a better provider !!!
Helpful (0)
Replies (14)0
Replies (14)
Evotel South Africa's replyOfficial
14 Dec 2020, 17:47Hi there Neels
We are very sorry to hear that this happened to you. It is entirely unacceptable that you have waited so long for feedback.
Would you please provide us with the name of the complex that you're in so we can look into this for you and ensure that your problem is dealt with quickly.
We are very sorry to hear that this happened to you. It is entirely unacceptable that you have waited so long for feedback.
Would you please provide us with the name of the complex that you're in so we can look into this for you and ensure that your problem is dealt with quickly.
Best regards,
Evotel South Africa's reply14 Dec 2020, 17:47
Official
Hi there Neels
We are very sorry to hear that this happened to you. It is entirely unacceptable that you have waited so long for feedback.
Would you please provide us with the name of the complex that you're in so we can look into this for you and ensure that your problem is dealt with quickly.
We are very sorry to hear that this happened to you. It is entirely unacceptable that you have waited so long for feedback.
Would you please provide us with the name of the complex that you're in so we can look into this for you and ensure that your problem is dealt with quickly.
Best regards,
Evotel South Africa's replyOfficial
14 Dec 2020, 18:15Hi Neels.
Our team has been trying to reach out to you, however, we seem to be struggling. Is there a specific time at which we could accommodate you so that members of our management could discuss sorting this problem out with you? Alternatively, a member of our team has offered to make his number available to you so that you can directly reach out to him if that suits you better.
Our team has been trying to reach out to you, however, we seem to be struggling. Is there a specific time at which we could accommodate you so that members of our management could discuss sorting this problem out with you? Alternatively, a member of our team has offered to make his number available to you so that you can directly reach out to him if that suits you better.
Best regards,
Evotel South Africa's reply14 Dec 2020, 18:15
Official
Hi Neels.
Our team has been trying to reach out to you, however, we seem to be struggling. Is there a specific time at which we could accommodate you so that members of our management could discuss sorting this problem out with you? Alternatively, a member of our team has offered to make his number available to you so that you can directly reach out to him if that suits you better.
Our team has been trying to reach out to you, however, we seem to be struggling. Is there a specific time at which we could accommodate you so that members of our management could discuss sorting this problem out with you? Alternatively, a member of our team has offered to make his number available to you so that you can directly reach out to him if that suits you better.
Best regards,
NR
Neels R's updateReviewer Update
15 Dec 2020, 06:39We have already got someone to from evoltel here and aswel have signed papers thats how far it has gone , randfontien greenhills palm street number 3 *** , im not happy at all with this so please contact my dad ***and make sure to take it up with him.
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Neels R's update15 Dec 2020, 06:39
Reviewer Update
We have already got someone to from evoltel here and aswel have signed papers thats how far it has gone , randfontien greenhills palm street number 3 *** , im not happy at all with this so please contact my dad ***and make sure to take it up with him.
NR
Neels R's updateReviewer Update
15 Dec 2020, 06:41Trevor is the person dealing with this please before Christmas can we have this installed , i will surely delete this and leave a positive comment
NR
Neels R's update15 Dec 2020, 06:41
Reviewer Update
Trevor is the person dealing with this please before Christmas can we have this installed , i will surely delete this and leave a positive comment
Evotel South Africa's replyOfficial
15 Dec 2020, 06:47Thank you for these details Neels
we'll make sure this gets escalated to the right people. Once again, we are very sorry that you had to go through this and we will endeavour to make it right.
we'll make sure this gets escalated to the right people. Once again, we are very sorry that you had to go through this and we will endeavour to make it right.
Best regards,
Evotel South Africa's reply15 Dec 2020, 06:47
Official
Thank you for these details Neels
we'll make sure this gets escalated to the right people. Once again, we are very sorry that you had to go through this and we will endeavour to make it right.
we'll make sure this gets escalated to the right people. Once again, we are very sorry that you had to go through this and we will endeavour to make it right.
Best regards,
Evotel South Africa's replyOfficial
15 Dec 2020, 07:57Hi again Neels
We contacted your father and had a chat with him. As it stands, your father had previously been in contact with our team and was aware of the situation. Our team had a good conversation with him this morning and the situation has been discussed once more.
We are sorry that there are delays, but we will be attending to it as soon as we can. For now though, we ask only for your patience and are grateful for your continued support.
We contacted your father and had a chat with him. As it stands, your father had previously been in contact with our team and was aware of the situation. Our team had a good conversation with him this morning and the situation has been discussed once more.
We are sorry that there are delays, but we will be attending to it as soon as we can. For now though, we ask only for your patience and are grateful for your continued support.
Best regards,
Evotel South Africa's reply15 Dec 2020, 07:57
Official
Hi again Neels
We contacted your father and had a chat with him. As it stands, your father had previously been in contact with our team and was aware of the situation. Our team had a good conversation with him this morning and the situation has been discussed once more.
We are sorry that there are delays, but we will be attending to it as soon as we can. For now though, we ask only for your patience and are grateful for your continued support.
We contacted your father and had a chat with him. As it stands, your father had previously been in contact with our team and was aware of the situation. Our team had a good conversation with him this morning and the situation has been discussed once more.
We are sorry that there are delays, but we will be attending to it as soon as we can. For now though, we ask only for your patience and are grateful for your continued support.
Best regards,
NR
Neels R's updateReviewer Update
15 Dec 2020, 08:10Sure
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Neels R's update15 Dec 2020, 08:10
Reviewer Update
Sure
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Neels R's updateReviewer Update
15 Dec 2020, 08:11No problem i was informed that there is no stock ?
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Neels R's update15 Dec 2020, 08:11
Reviewer Update
No problem i was informed that there is no stock ?
Evotel South Africa's replyOfficial
15 Dec 2020, 08:12Yes, there does seem to be a stock issue that is beyond Evotel's current control.
Best regards,
Evotel South Africa's reply15 Dec 2020, 08:12
Official
Yes, there does seem to be a stock issue that is beyond Evotel's current control.
Best regards,
NR
Neels R's updateReviewer Update
15 Dec 2020, 08:14And Yes i was not informed that there is no stock and only by the 4th of January i got a friend we signed up the same time for fibre he is enjoying his already not same provider tho , i understand please check what you guys can handle your side thank you for getting back to me asap
NR
Neels R's update15 Dec 2020, 08:14
Reviewer Update
And Yes i was not informed that there is no stock and only by the 4th of January i got a friend we signed up the same time for fibre he is enjoying his already not same provider tho , i understand please check what you guys can handle your side thank you for getting back to me asap
NR
Neels R's updateReviewer Update
19 Dec 2020, 13:14Waiting for yall to get back to us
NR
Neels R's update19 Dec 2020, 13:14
Reviewer Update
Waiting for yall to get back to us
Evotel South Africa's replyOfficial
19 Dec 2020, 13:20Hi Neels
Our team has been in contact with your father and your body corporate already. The build will begin next year and then we can get you up and running. It was also explained yesterday that the billing issue with MWeb will be escalated from our side as they should not be billing you for our services as you are currently not receiving them.
We have been in touch with your father at your request on more than one occassion now. We are sorry, but we do appreciate your patience.
Our team has been in contact with your father and your body corporate already. The build will begin next year and then we can get you up and running. It was also explained yesterday that the billing issue with MWeb will be escalated from our side as they should not be billing you for our services as you are currently not receiving them.
We have been in touch with your father at your request on more than one occassion now. We are sorry, but we do appreciate your patience.
Best regards,
Evotel South Africa's reply19 Dec 2020, 13:20
Official
Hi Neels
Our team has been in contact with your father and your body corporate already. The build will begin next year and then we can get you up and running. It was also explained yesterday that the billing issue with MWeb will be escalated from our side as they should not be billing you for our services as you are currently not receiving them.
We have been in touch with your father at your request on more than one occassion now. We are sorry, but we do appreciate your patience.
Our team has been in contact with your father and your body corporate already. The build will begin next year and then we can get you up and running. It was also explained yesterday that the billing issue with MWeb will be escalated from our side as they should not be billing you for our services as you are currently not receiving them.
We have been in touch with your father at your request on more than one occassion now. We are sorry, but we do appreciate your patience.
Best regards,
NR
Neels R's updateReviewer Update
19 Dec 2020, 13:32Some guy said that he would talk to Trevor and see how you could sort out this situation with mweb pulling off the free months as well where we could not even enjoy that ,
NR
Neels R's update19 Dec 2020, 13:32
Reviewer Update
Some guy said that he would talk to Trevor and see how you could sort out this situation with mweb pulling off the free months as well where we could not even enjoy that ,
Evotel South Africa's replyOfficial
19 Dec 2020, 13:35Yes, one of our department heads spoke to your father and explained that they would speak to MWeb as they are not supposed to be billing you already. However, the billing complaint needs to be taken up with MWeb as they are the ones who bill you. We do not bill end users directly. That being said, we will assist from our side in order to ensure that your billing issue is resolved.
Best regards,
Evotel South Africa's reply19 Dec 2020, 13:35
Official
Yes, one of our department heads spoke to your father and explained that they would speak to MWeb as they are not supposed to be billing you already. However, the billing complaint needs to be taken up with MWeb as they are the ones who bill you. We do not bill end users directly. That being said, we will assist from our side in order to ensure that your billing issue is resolved.
Best regards,