JR
Jan R
1 reviews | Active since Nov 2020
06 Nov 2020, 08:44
Early cancelation
During October I requested Evotel to move my service from Randfontein where I was a very happy user to Randburtg. The reply was that they don't render a service in Randpark Ridge, Randburg. So my only solution was to end my service with Evotel. The reaction from Evotel was that I had to pay a early cancelation fine. What I can't understand is why ? They can't render a service at my new address but now I must pay a fine because I can't use them at my new address.
Helpful (0)
Replies (5)0
Replies (5)
Evotel South Africa's replyOfficial
06 Nov 2020, 09:12Hi there Jan.
We're sorry to hear that you had to leave our network. Paying a cancellation fee is never fun, but we do not bill clients directly. The decision to levy a clawback fee lies with your ISP. If another Fibre Network Operator services your new area then it is very likely your current ISP is on their network and you can just transfer onto the new fibre network. If you provide us with your address and your ISP of choice then we would be happy to help you arrange that.
We're sad to see you go, but we'd like to know that you're comfortably set up at your new home.
We're sorry to hear that you had to leave our network. Paying a cancellation fee is never fun, but we do not bill clients directly. The decision to levy a clawback fee lies with your ISP. If another Fibre Network Operator services your new area then it is very likely your current ISP is on their network and you can just transfer onto the new fibre network. If you provide us with your address and your ISP of choice then we would be happy to help you arrange that.
We're sad to see you go, but we'd like to know that you're comfortably set up at your new home.
Evotel South Africa's reply06 Nov 2020, 09:12
Official
Hi there Jan.
We're sorry to hear that you had to leave our network. Paying a cancellation fee is never fun, but we do not bill clients directly. The decision to levy a clawback fee lies with your ISP. If another Fibre Network Operator services your new area then it is very likely your current ISP is on their network and you can just transfer onto the new fibre network. If you provide us with your address and your ISP of choice then we would be happy to help you arrange that.
We're sad to see you go, but we'd like to know that you're comfortably set up at your new home.
We're sorry to hear that you had to leave our network. Paying a cancellation fee is never fun, but we do not bill clients directly. The decision to levy a clawback fee lies with your ISP. If another Fibre Network Operator services your new area then it is very likely your current ISP is on their network and you can just transfer onto the new fibre network. If you provide us with your address and your ISP of choice then we would be happy to help you arrange that.
We're sad to see you go, but we'd like to know that you're comfortably set up at your new home.
JR
Jan R's updateReviewer Update
10 Nov 2020, 09:38Thank you so much for your prompt response, I was looking on your website for a tab where I could ask my question but I could not find anything
The address where we moved from is 17 Mimosa ave, Greenhills, Randfontein.
The ISP is the trusted Morganbell with Vox and we also going to use them at our new place.
The account holder is M J Roodt
Anything also, feel free to ask.
The address where we moved from is 17 Mimosa ave, Greenhills, Randfontein.
The ISP is the trusted Morganbell with Vox and we also going to use them at our new place.
The account holder is M J Roodt
Anything also, feel free to ask.
JR
Jan R's update10 Nov 2020, 09:38
Reviewer Update
Thank you so much for your prompt response, I was looking on your website for a tab where I could ask my question but I could not find anything
The address where we moved from is 17 Mimosa ave, Greenhills, Randfontein.
The ISP is the trusted Morganbell with Vox and we also going to use them at our new place.
The account holder is M J Roodt
Anything also, feel free to ask.
The address where we moved from is 17 Mimosa ave, Greenhills, Randfontein.
The ISP is the trusted Morganbell with Vox and we also going to use them at our new place.
The account holder is M J Roodt
Anything also, feel free to ask.
Evotel South Africa's replyOfficial
10 Nov 2020, 10:03Hi again Jan
Thank you so much for the information. We will be in contact should we need anything else. We're happy to help where we can.
Thank you so much for the information. We will be in contact should we need anything else. We're happy to help where we can.
Evotel South Africa's reply10 Nov 2020, 10:03
Official
Hi again Jan
Thank you so much for the information. We will be in contact should we need anything else. We're happy to help where we can.
Thank you so much for the information. We will be in contact should we need anything else. We're happy to help where we can.
JR
Jan R's updateReviewer Update
10 Nov 2020, 10:06Thank you so much, in today's economic times one must try and save where you can.
JR
Jan R's update10 Nov 2020, 10:06
Reviewer Update
Thank you so much, in today's economic times one must try and save where you can.
Evotel South Africa's replyOfficial
14 Feb 2023, 12:15Hi there Jan.
You're very welcome and we are sorry that you had to move out of our coverage. We completely agree with you and hope everything got sorted out, if you ever do move somewhere else we hope we have coverage in the area and can service you again.
You're very welcome and we are sorry that you had to move out of our coverage. We completely agree with you and hope everything got sorted out, if you ever do move somewhere else we hope we have coverage in the area and can service you again.
Evotel South Africa's reply14 Feb 2023, 12:15
Official
Hi there Jan.
You're very welcome and we are sorry that you had to move out of our coverage. We completely agree with you and hope everything got sorted out, if you ever do move somewhere else we hope we have coverage in the area and can service you again.
You're very welcome and we are sorry that you had to move out of our coverage. We completely agree with you and hope everything got sorted out, if you ever do move somewhere else we hope we have coverage in the area and can service you again.