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Neels E

1 reviews | Active since Feb 2018

04 Nov 2024, 21:05

Don't even bother.

Been struggling with this ISP for a while now. Asked earlier in the year to be switched to a different package through Metrofibre in Witbank. Evotel sent all the needed documents and that's the last we heard of them. Sure this was around April allready. Now I am still paying for a 100/100 fibre line but only getting 30/30. No communication and if I call they refuse to talk to me since the account is on the owner of the house I am renting from's name. Well I would very much like to throw your router through a window and have you vome pick it up in the road. I rent here but I pay your ridicilous monthly fee with your below standard network speeds.

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Replies (1)
Evotel South Africa
Evotel South Africa's reply05 Nov 2024, 07:13
Official
Hi Neels, we sincerely apologize for the service you have experienced and are very sorry to hear that information from our side hasn't been up to scratch we will be looking into what's gone wrong there. Evotel prides itself on keeping open communication with clients, so it's unusual for this to occur. A member of our team will be reaching out to assist you and we hope to get this resolved with due urgency