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Leigh-ann Rasetlola
1 reviews | Active since May 2018
18 Mar 2024, 09:01
Do not not subscribe for Evotel/Net ninenine ever
I am completely saddened an truly ou of words rather heart broken from what Evotel or should i say Net ninenine since there is suddenly a confusion between who is who and who does what bettween the two Wrote a review and after days an nights without internet we are still without it.Spoke to a kind guy called Puleng who claims to have activated my line and suddenly sends me a News24 news reprot that sais cables under water and people will be without internet#Rollingeyes# My neighbours have internet.And now he is avoiding my texts
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Replies (3)
Evotel South Africa's replyOfficial
18 Mar 2024, 09:14Hi there Leigh-Anne.
Your account with Net Nine Nine has been settled and what has happened is you have suffered a fibre break on your line during the period that you were offline due to the suspension. We have escalated this directly to our team so that this can be attended to today.
We are sincerely sorry for the trouble you've had with your service, but we assure you, we will get this sorted out correctly for you. Thank you for bringing this oversight to our attention. It's definitely not the service our clients should be experiencing, so let's get your experience back on track.
Your account with Net Nine Nine has been settled and what has happened is you have suffered a fibre break on your line during the period that you were offline due to the suspension. We have escalated this directly to our team so that this can be attended to today.
We are sincerely sorry for the trouble you've had with your service, but we assure you, we will get this sorted out correctly for you. Thank you for bringing this oversight to our attention. It's definitely not the service our clients should be experiencing, so let's get your experience back on track.
Evotel South Africa's reply18 Mar 2024, 09:14
Official
Hi there Leigh-Anne.
Your account with Net Nine Nine has been settled and what has happened is you have suffered a fibre break on your line during the period that you were offline due to the suspension. We have escalated this directly to our team so that this can be attended to today.
We are sincerely sorry for the trouble you've had with your service, but we assure you, we will get this sorted out correctly for you. Thank you for bringing this oversight to our attention. It's definitely not the service our clients should be experiencing, so let's get your experience back on track.
Your account with Net Nine Nine has been settled and what has happened is you have suffered a fibre break on your line during the period that you were offline due to the suspension. We have escalated this directly to our team so that this can be attended to today.
We are sincerely sorry for the trouble you've had with your service, but we assure you, we will get this sorted out correctly for you. Thank you for bringing this oversight to our attention. It's definitely not the service our clients should be experiencing, so let's get your experience back on track.
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Leigh-ann Rasetlola's updateReviewer Update
19 Mar 2024, 06:47My issue with evotel was attended to first thing yesyerdau morning the veru noce guy (Puleng) made sure i was attenanded to and their team did not leav until i was connected and a lovely lady who shares my name (Kelebogile) also made several calls to male sure the connection was good.Thank you so veru much Evotel/Net nine nine
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Leigh-ann Rasetlola's update19 Mar 2024, 06:47
Reviewer Update
My issue with evotel was attended to first thing yesyerdau morning the veru noce guy (Puleng) made sure i was attenanded to and their team did not leav until i was connected and a lovely lady who shares my name (Kelebogile) also made several calls to male sure the connection was good.Thank you so veru much Evotel/Net nine nine
Evotel South Africa's replyOfficial
19 Mar 2024, 08:10Good day Leigh-Ann.
We glad that your line is back up and you are satisfied it has been resolved, We apologize for any inconveniences caused during this time.
Kindest regards.
We glad that your line is back up and you are satisfied it has been resolved, We apologize for any inconveniences caused during this time.
Kindest regards.
Evotel South Africa's reply19 Mar 2024, 08:10
Official
Good day Leigh-Ann.
We glad that your line is back up and you are satisfied it has been resolved, We apologize for any inconveniences caused during this time.
Kindest regards.
We glad that your line is back up and you are satisfied it has been resolved, We apologize for any inconveniences caused during this time.
Kindest regards.