Dishonest and unprofessional.

Very unprofessional and dishonest people. Spoke to the IT manager the night before and he promised me they would send someone in the morning to check my line since I had no connectivity the whole days and my LOS light was flashing. By midday on the promised day, there was no update and when I called to follow up the same IT manager tells me they can only send a technician the following day resulting in no internet connectivity for my family for a full two days. This is despite the fact that we always pay the ISP on time and in full and we never get any rebates for the downtime. Really frustrating service delivery. Such a senior employee should not take customers for granted!!!