BV
Brandon V
1 reviews | Active since Nov 2020
09 Jun 2021, 09:23
disgruntled customer
really disgusted at the service I received!!!!!!! upon the installation of the fibre yesterday Evotel employees dug a trench and cut through my water pipe, they then proceeded to fix it but did not have the tools, go figure. As a temporary measure they used insultaion tape to patch to pipe, which was ambitious to say the least. They promised that it will be fixed at 8am wednesday morning and guess what?? nobody has pitched and my yard is left flooded??. I called Evotel in the morning to get assistance and both times the phone was dropped in my ear. Is this the way to treat customers??? Total BS.
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Replies (3)
Evotel South Africa's replyOfficial
09 Jun 2021, 09:36Good morning!
Firstly and most importantly, we are sincerely sorry for the treatment you received.
This is absolutely not the first impression we want to make on our clientele and there is no reason that this pipe should have been left unattended. Our installations teams would not have had plumbing equipment on them, but as a company dealing with trenched networks across the country, we do have access to plumbers.
Our teams are already sorting this out from our side and we ask for your patience as we get that pipe sorted out for you.
Firstly and most importantly, we are sincerely sorry for the treatment you received.
This is absolutely not the first impression we want to make on our clientele and there is no reason that this pipe should have been left unattended. Our installations teams would not have had plumbing equipment on them, but as a company dealing with trenched networks across the country, we do have access to plumbers.
Our teams are already sorting this out from our side and we ask for your patience as we get that pipe sorted out for you.
Evotel South Africa's reply09 Jun 2021, 09:36
Official
Good morning!
Firstly and most importantly, we are sincerely sorry for the treatment you received.
This is absolutely not the first impression we want to make on our clientele and there is no reason that this pipe should have been left unattended. Our installations teams would not have had plumbing equipment on them, but as a company dealing with trenched networks across the country, we do have access to plumbers.
Our teams are already sorting this out from our side and we ask for your patience as we get that pipe sorted out for you.
Firstly and most importantly, we are sincerely sorry for the treatment you received.
This is absolutely not the first impression we want to make on our clientele and there is no reason that this pipe should have been left unattended. Our installations teams would not have had plumbing equipment on them, but as a company dealing with trenched networks across the country, we do have access to plumbers.
Our teams are already sorting this out from our side and we ask for your patience as we get that pipe sorted out for you.
BV
Brandon V's updateReviewer Update
09 Jun 2021, 10:57hi, I'm pleasantly surprised by the swift reply. I have to single out Cosmos the plumber that attended to damaged pipes and can appreciate the level of professionalism by him. I have to admit that initially I was very irate and can gladly attest to having been proved wrong and can really appreciate the manner in which Evotel has turned this matter around for me. I'm extremely satisfied with their customer service even though it didn't start out that way. HUGE THUMBS UP !!!!!!!!
BV
Brandon V's update09 Jun 2021, 10:57
Reviewer Update
hi, I'm pleasantly surprised by the swift reply. I have to single out Cosmos the plumber that attended to damaged pipes and can appreciate the level of professionalism by him. I have to admit that initially I was very irate and can gladly attest to having been proved wrong and can really appreciate the manner in which Evotel has turned this matter around for me. I'm extremely satisfied with their customer service even though it didn't start out that way. HUGE THUMBS UP !!!!!!!!
Evotel South Africa's replyOfficial
09 Jun 2021, 11:06Thank you so much for this!
We're glad we could get this resolved for you and will be sure to share your kind words with Cosmos. Our teams in the field are often the first impression people have of us, so it's important for us that they conduct themselves well. How this started was not indicative of the ethos of our company and I'm so glad Cosmos could show you that.
Welcome to the family! We look forward to many years of good service together.
We're glad we could get this resolved for you and will be sure to share your kind words with Cosmos. Our teams in the field are often the first impression people have of us, so it's important for us that they conduct themselves well. How this started was not indicative of the ethos of our company and I'm so glad Cosmos could show you that.
Welcome to the family! We look forward to many years of good service together.
Evotel South Africa's reply09 Jun 2021, 11:06
Official
Thank you so much for this!
We're glad we could get this resolved for you and will be sure to share your kind words with Cosmos. Our teams in the field are often the first impression people have of us, so it's important for us that they conduct themselves well. How this started was not indicative of the ethos of our company and I'm so glad Cosmos could show you that.
Welcome to the family! We look forward to many years of good service together.
We're glad we could get this resolved for you and will be sure to share your kind words with Cosmos. Our teams in the field are often the first impression people have of us, so it's important for us that they conduct themselves well. How this started was not indicative of the ethos of our company and I'm so glad Cosmos could show you that.
Welcome to the family! We look forward to many years of good service together.