1 reviews | Active since Apr 2018
Discusted with Evotel fibre service
I purchased a contract with Evotel SA. I diddnt want a debit order as I only live there three months of the year. Very expensive but had not choice as it was the one the complex I live in use.
Firstly their Rep came around and said I had no choice than to enter into a contract. I chose to pay double the installment amount to have a contract that allowed me to cancel it at any time.
Since doing this I cancelled end of Feb spoke to them emailed and received automatic relpy that this had happened. Well it hasent I have written several e mails and am discusted to find no reply no help but they just keep taking the money.
Dont use use them the service is also ****. nothing but up and down and often more down than up.
Hi valerie-millington,
I'm not sure if you're mistaking us for another company here?
We stopped being an ISP middle last year and we only operate as an open access network, ie ISP's on our network have billing agreements or contracts with end users/customers. We do not have contracts or billing or anything directly with any end users currently. Our debit order service contract (the company that did the debit runs for us) was closed end of last year. We only deal with ISP's on billing currently.
Towards the middle to end of last year we handed all our ISP customers over to Vodacom.
I did a search on our open access platform and I can't find your name assigned to any service with any ISP currently?
Can you perhaps give more info on this? Send details to info@evotel.co.za and I'll make sure it's responded to immediately.
Thank you!
Hi valerie-millington,
I'm not sure if you're mistaking us for another company here?
We stopped being an ISP middle last year and we only operate as an open access network, ie ISP's on our network have billing agreements or contracts with end users/customers. We do not have contracts or billing or anything directly with any end users currently. Our debit order service contract (the company that did the debit runs for us) was closed end of last year. We only deal with ISP's on billing currently.
Towards the middle to end of last year we handed all our ISP customers over to Vodacom.
I did a search on our open access platform and I can't find your name assigned to any service with any ISP currently?
Can you perhaps give more info on this? Send details to info@evotel.co.za and I'll make sure it's responded to immediately.
Thank you!
Hi Valerie,
One of our staff members have asked for confirmation that it was another company that billed you as we are not able to do debit orders on customers anymore.
We have not had feedback yet and she has sent a few emails.
We're going to mark this as resolved.
Please advise if you have any other questions.
Thanks
Hi Valerie,
One of our staff members have asked for confirmation that it was another company that billed you as we are not able to do debit orders on customers anymore.
We have not had feedback yet and she has sent a few emails.
We're going to mark this as resolved.
Please advise if you have any other questions.
Thanks