MP
Mienky P
1 reviews | Active since Oct 2021
01 Oct 2021, 09:25
Disappointment from the start
We were scheduled for a fibre installation this morning at 8:00AM, it is now 9:25AM, no technician has pitched for the installation, and we have not received any communication further from Evotel...When I contacted Afrihost, I was informed that I rescheduled the installation for the 4th of October 2021. Which was not the case. I feel that this is extremely ********* and infuriating. If the service delivery starts like this I am not sure that I made the right decision on my fibre supplier...
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Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
01 Oct 2021, 09:40Hi there Mienky!
We're so sorry that our teams are running late. We'll check up and see what's going on now. If there has been any miscommunication we will definitely sort it out! Our teams are looking into what went wrong as we speak and someone will be in contact with you to get this all cleared up for you!
We're always ready to help, so thank you for reaching out!
We're so sorry that our teams are running late. We'll check up and see what's going on now. If there has been any miscommunication we will definitely sort it out! Our teams are looking into what went wrong as we speak and someone will be in contact with you to get this all cleared up for you!
We're always ready to help, so thank you for reaching out!
Evotel South Africa's reply01 Oct 2021, 09:40
Official
Hi there Mienky!
We're so sorry that our teams are running late. We'll check up and see what's going on now. If there has been any miscommunication we will definitely sort it out! Our teams are looking into what went wrong as we speak and someone will be in contact with you to get this all cleared up for you!
We're always ready to help, so thank you for reaching out!
We're so sorry that our teams are running late. We'll check up and see what's going on now. If there has been any miscommunication we will definitely sort it out! Our teams are looking into what went wrong as we speak and someone will be in contact with you to get this all cleared up for you!
We're always ready to help, so thank you for reaching out!
MP
Mienky P's updateReviewer Update
01 Oct 2021, 09:43Hi Evotel,
Your team is not only running late without any communication but they are falsely informing Afrihost that I rescheduled the installation. This is extremely ********* and frustrating !!!
Your team is not only running late without any communication but they are falsely informing Afrihost that I rescheduled the installation. This is extremely ********* and frustrating !!!
MP
Mienky P's update01 Oct 2021, 09:43
Reviewer Update
Hi Evotel,
Your team is not only running late without any communication but they are falsely informing Afrihost that I rescheduled the installation. This is extremely ********* and frustrating !!!
Your team is not only running late without any communication but they are falsely informing Afrihost that I rescheduled the installation. This is extremely ********* and frustrating !!!
Evotel South Africa's replyOfficial
01 Oct 2021, 09:46Hi again!
If our teams have made a mistake we will definitely rectify it. At Evotel we recognize that mistakes can happen, but we will always work to get it sorted out as quickly as possible.
If our teams have made a mistake we will definitely rectify it. At Evotel we recognize that mistakes can happen, but we will always work to get it sorted out as quickly as possible.
Evotel South Africa's reply01 Oct 2021, 09:46
Official
Hi again!
If our teams have made a mistake we will definitely rectify it. At Evotel we recognize that mistakes can happen, but we will always work to get it sorted out as quickly as possible.
If our teams have made a mistake we will definitely rectify it. At Evotel we recognize that mistakes can happen, but we will always work to get it sorted out as quickly as possible.