Day before installation evotel tells you there is a problem with the fibre line

<p>I'm very disappointed with the service of evotel. Only day before the installation Evotel check your fibre line to make sure they can connect you on to their network. Why only a day before, why not when you signed up for the service. </p> <p> </p> <p>You make arrangements and you count on them to have internet. My issue is I'm a part time student and my classes is online and only over the weekends. Evotel was very professional to try and accommodate me with internet as quickly as possible. With that I was very impressed, but now only a day before they tell me there is an issue. If they tested the line when I signed up this could have been prevented. Now I need to make alternative arrangements and get LTE just so I can attend my classes (extra expenses). </p> <p> </p> <p>The other issue is I can’t get a full breakdown of the issue they just say the fibre cable is broken, but other units in the complex has internet so why only my unit. Is it the cable to my unit that’s faulty or what and that evotel can’t tell me?</p>