AH
Alain H
1 reviews | Active since Nov 2014
18 Dec 2025, 18:23
Day 4 - no internet
A call was logged on Monday afternoon by my ISP due to no connection (possibly a cable fault). I have had no feedback and not a single call from anyone at Evotel. Called a few times today to “escalate” the issue and was promised that someone would at least make contact. It’s been another 5 hours and no contact has been made.
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Evotel South Africa's replyOfficial
18 Dec 2025, 18:31Hi Alain!
We sincerely apologise for the lack of communication and the delay in resolving your connectivity issue. This is not the experience we strive to provide. Your concern has been escalated and we are following up with the relevant teams to ensure contact is made and progress is communicated. Thank you for your patience while we work to address this matter. One of our representatives will be in touch with you shortly to assist.
We sincerely apologise for the lack of communication and the delay in resolving your connectivity issue. This is not the experience we strive to provide. Your concern has been escalated and we are following up with the relevant teams to ensure contact is made and progress is communicated. Thank you for your patience while we work to address this matter. One of our representatives will be in touch with you shortly to assist.
Best regards,
Evotel South Africa's reply18 Dec 2025, 18:31
Official
Hi Alain!
We sincerely apologise for the lack of communication and the delay in resolving your connectivity issue. This is not the experience we strive to provide. Your concern has been escalated and we are following up with the relevant teams to ensure contact is made and progress is communicated. Thank you for your patience while we work to address this matter. One of our representatives will be in touch with you shortly to assist.
We sincerely apologise for the lack of communication and the delay in resolving your connectivity issue. This is not the experience we strive to provide. Your concern has been escalated and we are following up with the relevant teams to ensure contact is made and progress is communicated. Thank you for your patience while we work to address this matter. One of our representatives will be in touch with you shortly to assist.
Best regards,