ES
Elriek S
1 reviews | Active since Jul 2016
15 Nov 2021, 09:31
CONSISTENT BREAK IN INTERNET CONNECTION
Good day.
I write this review in a slight dissapointment. Our network connection keep going down...then it's working for 2 or 3 days and then there YET AGAIN a problem...I am situated in Upington.
Can someone just please make sure that everything is working correctly so that this does not keep happening? I know that thing can happen beyond anyone's control, but once in a while yes, but not every 4th of 5th day. Someone clearly not doing their job correctly.
We are paying for internet but it keep going off and it's not our ISP...but Evotel.
Please fix this ASAP. Thank you Mr. Elriek Swanepoel
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Replies (1)
Evotel South Africa's replyOfficial
15 Nov 2021, 09:40Hi there.
Thank you for reaching out to us.
We are very sorry for these disruptions. New networks occasionally have teething issues, but you are entirely correct. We always strive to deliver excellent service and working to stabilise the network is a top priority for us. Our teams are looking into these issues so that they can be avoided in future as our Upington clients deserve nothing less than the excellent service we promised.
Once again, we are very sorry for these issues, but we hope to have them resolved very soon.
Thank you for reaching out to us.
We are very sorry for these disruptions. New networks occasionally have teething issues, but you are entirely correct. We always strive to deliver excellent service and working to stabilise the network is a top priority for us. Our teams are looking into these issues so that they can be avoided in future as our Upington clients deserve nothing less than the excellent service we promised.
Once again, we are very sorry for these issues, but we hope to have them resolved very soon.
Best regards,
Evotel South Africa's reply15 Nov 2021, 09:40
Official
Hi there.
Thank you for reaching out to us.
We are very sorry for these disruptions. New networks occasionally have teething issues, but you are entirely correct. We always strive to deliver excellent service and working to stabilise the network is a top priority for us. Our teams are looking into these issues so that they can be avoided in future as our Upington clients deserve nothing less than the excellent service we promised.
Once again, we are very sorry for these issues, but we hope to have them resolved very soon.
Thank you for reaching out to us.
We are very sorry for these disruptions. New networks occasionally have teething issues, but you are entirely correct. We always strive to deliver excellent service and working to stabilise the network is a top priority for us. Our teams are looking into these issues so that they can be avoided in future as our Upington clients deserve nothing less than the excellent service we promised.
Once again, we are very sorry for these issues, but we hope to have them resolved very soon.
Best regards,