LV
Lafras V
1 reviews | Active since Apr 2020
15 Apr 2023, 10:15
Can't keep getting treated this way!!!!!!!!!
WOW. Complaint after complaint... Ticket after ticket... I have been getting throttled for almost 2 months now on my SUPPOSEDLY "1GB/S" line. And now again this weekend I dont even have a connection... sometimes my line speed drops under 1mb/s as well. And guess what? I still have to pay the FULL monthly installment even though I cant use my connection for most of the month. I just tried to phone my ISP and I am no 78 in line. I am forced to waste 100's of minutes of airtime a month on Evotel and MWEB and on top of that I will still need to pay my full installment. This service is ********. I will probably have to wait another week or two before I get feedback and by then there will probably just be another problem. Sick to my stomach with MWEB AND EVOTEL. PS: One just blames the other evry time and the problem never gets fixed.
Helpful (0)
Replies (7)0
Replies (7)
Evotel South Africa's replyOfficial
15 Apr 2023, 10:33Hi Lafras, we are extremely sorry that you are experiencing connectivity issues again. We have escalated the matter to Mweb as they are currently experiencing issues on our network in multiple areas. I have escalated your query to the team to also investigate the speed issues you have been having. Once again apologies for the inconvenience caused.
Best regards,
Evotel South Africa's reply15 Apr 2023, 10:33
Official
Hi Lafras, we are extremely sorry that you are experiencing connectivity issues again. We have escalated the matter to Mweb as they are currently experiencing issues on our network in multiple areas. I have escalated your query to the team to also investigate the speed issues you have been having. Once again apologies for the inconvenience caused.
Best regards,
LV
Lafras V's updateReviewer Update
16 Apr 2023, 19:22STILL NO INTERNET. And i guess i am still going to have to pay dor something i cannot use... I should just have sticked to LTE.... Paying 1500 a month for something I cannot use.... And don't bother phoning in, I have heard the same story over and over and over again. SICK OF YOU SAME ESCUSES. Maybe try some new one's?
LV
Lafras V's update16 Apr 2023, 19:22
Reviewer Update
STILL NO INTERNET. And i guess i am still going to have to pay dor something i cannot use... I should just have sticked to LTE.... Paying 1500 a month for something I cannot use.... And don't bother phoning in, I have heard the same story over and over and over again. SICK OF YOU SAME ESCUSES. Maybe try some new one's?
Evotel South Africa's replyOfficial
16 Apr 2023, 19:29Hi Lafras, as mentioned Mweb has been having connectivity issues on our entire network since yesterday. We are still working with them to get the matter resolved permanently.
Regarding your speed issues, a team member was in contact with you regarding the matter and we will ensure it is resolved with Mweb.
Once again we are sorry for the inconvenience caused however the Evotel network is currently up and running with clients connected to other ISPs.
Regarding your speed issues, a team member was in contact with you regarding the matter and we will ensure it is resolved with Mweb.
Once again we are sorry for the inconvenience caused however the Evotel network is currently up and running with clients connected to other ISPs.
Best regards,
Evotel South Africa's reply16 Apr 2023, 19:29
Official
Hi Lafras, as mentioned Mweb has been having connectivity issues on our entire network since yesterday. We are still working with them to get the matter resolved permanently.
Regarding your speed issues, a team member was in contact with you regarding the matter and we will ensure it is resolved with Mweb.
Once again we are sorry for the inconvenience caused however the Evotel network is currently up and running with clients connected to other ISPs.
Regarding your speed issues, a team member was in contact with you regarding the matter and we will ensure it is resolved with Mweb.
Once again we are sorry for the inconvenience caused however the Evotel network is currently up and running with clients connected to other ISPs.
Best regards,
LV
Lafras V's updateReviewer Update
17 Apr 2023, 20:04LIKE CLOCKWORK. My internet is off again. My internet is no longer dropped to 500kb/s, now you switch me off completely. 2 months now I have been logging tickets that my internet goes off between 7 and 8 pm. AND I STILL HAVE THE SAME PROBLEM. Go check on your system, the proof is also there... Instead of giving me excuses every time, when am I expected to actually have a working connection for wich I pay so much??????? Or where is my refund for all the down time in the 2 months which MWEB refuses to reimburse?
LV
Lafras V's update17 Apr 2023, 20:04
Reviewer Update
LIKE CLOCKWORK. My internet is off again. My internet is no longer dropped to 500kb/s, now you switch me off completely. 2 months now I have been logging tickets that my internet goes off between 7 and 8 pm. AND I STILL HAVE THE SAME PROBLEM. Go check on your system, the proof is also there... Instead of giving me excuses every time, when am I expected to actually have a working connection for wich I pay so much??????? Or where is my refund for all the down time in the 2 months which MWEB refuses to reimburse?
Evotel South Africa's replyOfficial
17 Apr 2023, 20:43Hi there Lafras.
We're very sorry for the disruption again this evening. Our Support and Senior Management are liaising with Mweb to have this trouble sorted out.
We're going to have our Support conduct tests and reach out to you to ensure there is no faults and damage on your line.
Apologies for this trouble, we will push from our side to have your line fully up and running as intended.
We're very sorry for the disruption again this evening. Our Support and Senior Management are liaising with Mweb to have this trouble sorted out.
We're going to have our Support conduct tests and reach out to you to ensure there is no faults and damage on your line.
Apologies for this trouble, we will push from our side to have your line fully up and running as intended.
Best regards,
Evotel South Africa's reply17 Apr 2023, 20:43
Official
Hi there Lafras.
We're very sorry for the disruption again this evening. Our Support and Senior Management are liaising with Mweb to have this trouble sorted out.
We're going to have our Support conduct tests and reach out to you to ensure there is no faults and damage on your line.
Apologies for this trouble, we will push from our side to have your line fully up and running as intended.
We're very sorry for the disruption again this evening. Our Support and Senior Management are liaising with Mweb to have this trouble sorted out.
We're going to have our Support conduct tests and reach out to you to ensure there is no faults and damage on your line.
Apologies for this trouble, we will push from our side to have your line fully up and running as intended.
Best regards,
LV
Lafras V's updateReviewer Update
18 Apr 2023, 19:19Hi, guess what? My internet is off... again... still... And EVERY NIGHT SAME TIME. There is no technical fault on a cable. I mean how does the cable decide that it will become faulty every night at about the same time? FFS words can't describe how fed up I am becoming.
LV
Lafras V's update18 Apr 2023, 19:19
Reviewer Update
Hi, guess what? My internet is off... again... still... And EVERY NIGHT SAME TIME. There is no technical fault on a cable. I mean how does the cable decide that it will become faulty every night at about the same time? FFS words can't describe how fed up I am becoming.
LV
Lafras V's updateReviewer Update
27 Apr 2023, 15:28Hi! Just popping in to say that I am still not able to use my internet. Just wondering what your new excuse is ? Still working on it? (For months now) There are issues in my area? (My neighbors internet is working just fine) you will log another ticket? (Will this be number 20?) You will get back to me? (You never do)
LV
Lafras V's update27 Apr 2023, 15:28
Reviewer Update
Hi! Just popping in to say that I am still not able to use my internet. Just wondering what your new excuse is ? Still working on it? (For months now) There are issues in my area? (My neighbors internet is working just fine) you will log another ticket? (Will this be number 20?) You will get back to me? (You never do)