Beyond Frustrating

For the past few weeks, we have been experiencing issues when trying to game online, specifically games such as Fortnite and Rainbow Six Siege. Every single time we contacted the local ISP support we were informed that the issue is not on their side, but rather with the game. Several times now we first check with our friends living in my town and outside, using different ISPs’ and they do not have any issues. We are experiencing extremely high pings, as well as heavy package losses. I do not understand why only this specific ISPs' clients are having issues, but the fault lies with the Game, whilst other players in SA have zero issues. This is getting to a point where frustration along with the lack of support is at a boiling point.

Secondly, for the past few days we are having very intermittent Internet Connectivity (across all devices, both connected via WIFI and Ethernet). The Internet goes off randomly every 20-40 minutes for a few seconds to a minute or two. This is causing GREAT frustration and irritation while gaming online or trying to stream a movie. I do not even want to mention the issues this is causing when I am working from home, and I am in on-line meetings with clients.

Last night (Saturday, 01 July) I reported this to the local ISP, only to hear the connection is stable to their side, and we tried rebooting the router, etc… and finally to hear ticket was logged with Evotel.

Now, I have been extremely patient over the past few weeks in the hope above issues will be sorted since our 1st Year with the local ISP was without any issues, but all the issues experienced over the past few weeks have rendered our service as almost useless. No one in my household can make adequate use of the internet due to the aforementioned issues.

I sincerely hope these issues can be resolved