SH
SHANUDINE H
1 reviews | Active since Sept 2024
23 Sept 2024, 14:38
Bad services
Bad customer services we at Ennerdale is almost every week for one day without internet like today and then we told they would get back to us by 2pm it is now almost 3pm still no response and they still bill us for the full month forgetting the days or hours we haven't been using there services. Would start looking for another service provider and make it my duty to tell everyone about the bad service we received from Evotel.
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Replies (3)
Evotel South Africa's replyOfficial
23 Sept 2024, 14:42Hi Shanudine, I apologize for the inconvenience you experienced regarding the ongoing outages. We understand how this may have disrupted your plans and sincerely regret any frustration it has caused. Please know that we are actively working to resolve the issue quickly
Evotel South Africa's reply23 Sept 2024, 14:42
Official
Hi Shanudine, I apologize for the inconvenience you experienced regarding the ongoing outages. We understand how this may have disrupted your plans and sincerely regret any frustration it has caused. Please know that we are actively working to resolve the issue quickly
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SHANUDINE H's updateReviewer Update
23 Sept 2024, 15:21From 10am you said by 2pm now you send a response to say 6pm what would your boss think if you can't give them a proper response and then you say we should connect our service provider regarding the downtimes so it is our problem we are down is that what you saying still bad customer services
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SHANUDINE H's update23 Sept 2024, 15:21
Reviewer Update
From 10am you said by 2pm now you send a response to say 6pm what would your boss think if you can't give them a proper response and then you say we should connect our service provider regarding the downtimes so it is our problem we are down is that what you saying still bad customer services
Evotel South Africa's replyOfficial
24 Sept 2024, 10:26Good day, are you still struggling with your internet connection?
Evotel South Africa's reply24 Sept 2024, 10:26
Official
Good day, are you still struggling with your internet connection?