Bad service from evotel.
Evotelndoesnt even deserve the one star, I have had low speed with occasionally switching to no connectivity since Thursday and the ticket that was logged was closed without fixing the problem. I complained again on Friday and still the problem is not fixed. I now have no connectivity at all. I have logged a complain again and have spoken to their representative via whatsapp and all he can say is we working on it. Unfortunately thatbis not good enough. They have no communication skills and from the reviews I've read here it's clear that they don't care. If they did they wouldn't give the same excuse and not fix the problem. Is it so difficult to communicate with customers? When you wanted the business you were quick to communicate but now that you got it you can't even give feedback. Seriously *********** people working. Hire more skilled workers who know what they doing and who can communicate not robots that repeat the same thing over and over again.
I am sincerely sorry that the information I have provided to you across multiple platforms (I manage them all) has been as vague as it has been, but unfortunately as fault finding is still underway, I have nothing more substantive to report. We have done what we can to communicate clearly with the communities we work with whenever there are outages and problems on the network. We recognise that being told repeatedly that we are unsure of where the issue is can be frustrating and we are sorry for that as it is not our intention to frustrate.
Resolving the issues on the Rustenburg network are our absolute focus right now and hopefully I will be able to provide you with something more reassuring in the future.
I am sincerely sorry that the information I have provided to you across multiple platforms (I manage them all) has been as vague as it has been, but unfortunately as fault finding is still underway, I have nothing more substantive to report. We have done what we can to communicate clearly with the communities we work with whenever there are outages and problems on the network. We recognise that being told repeatedly that we are unsure of where the issue is can be frustrating and we are sorry for that as it is not our intention to frustrate.
Resolving the issues on the Rustenburg network are our absolute focus right now and hopefully I will be able to provide you with something more reassuring in the future.
I just wanted to let you know that the problem has been identified and a fix is being implemented. We apologise yet again for the frustration you have experienced, but resolution is on it's way. The fix is a big one though, so we are going to need the community to hold on a bit longer as this is resolved.
I just wanted to let you know that the problem has been identified and a fix is being implemented. We apologise yet again for the frustration you have experienced, but resolution is on it's way. The fix is a big one though, so we are going to need the community to hold on a bit longer as this is resolved.