ER
Elsa R
1 reviews | Active since May 2018
28 Aug 2024, 14:24
Bad service
Very very bad service. Signed up for a 20meg line verbal contract. And only got 10meg. Also been fighting with them since 3 July 2024 and today it's the 28 August and still nothing has been done. Now it's said my service will be suspended until I pay the proratha. No one said about this. No one said that there is amount to be paid upfront. All I want is thwt I signed up for. 20meg line for R549.
Helpful (0)
Replies (9)0
Replies (9)
Evotel South Africa's replyOfficial
28 Aug 2024, 14:34Hi Elsa, we apologize for the inconvenience caused and appreciate your patience. Our team is working diligently to resolve the issue as soon as possible.
Evotel South Africa's reply28 Aug 2024, 14:34
Official
Hi Elsa, we apologize for the inconvenience caused and appreciate your patience. Our team is working diligently to resolve the issue as soon as possible.
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Elsa R's updateReviewer Update
28 Aug 2024, 14:38This is what I have been told since July. And now you guys want to report me for not paying my bill. Because I was not given, what I was promised. I will pay my R549 once my line is a 20 Meg line. And I will not pay the Outstanding amount.
ER
Elsa R's update28 Aug 2024, 14:38
Reviewer Update
This is what I have been told since July. And now you guys want to report me for not paying my bill. Because I was not given, what I was promised. I will pay my R549 once my line is a 20 Meg line. And I will not pay the Outstanding amount.
Evotel South Africa's replyOfficial
28 Aug 2024, 14:41Our support team will assist you
Evotel South Africa's reply28 Aug 2024, 14:41
Official
Our support team will assist you
ER
Elsa R's updateReviewer Update
28 Aug 2024, 14:45I can even send all of the watsup chats, that was communicated with Adrian from Ladysmith. As well as with Farren from Durban. And I even called your support team in Ladysmith and NO ANSWER on the 036 landline number. And when you call Supersonic there is a answering machine that says we are experiencing high volume calls. And no one answers. As you are in line, and it takes forever. So this needs to be sorted out, and a Settlement needs to be agreed to, to get this sorted.
ER
Elsa R's update28 Aug 2024, 14:45
Reviewer Update
I can even send all of the watsup chats, that was communicated with Adrian from Ladysmith. As well as with Farren from Durban. And I even called your support team in Ladysmith and NO ANSWER on the 036 landline number. And when you call Supersonic there is a answering machine that says we are experiencing high volume calls. And no one answers. As you are in line, and it takes forever. So this needs to be sorted out, and a Settlement needs to be agreed to, to get this sorted.
Evotel South Africa's replyOfficial
28 Aug 2024, 15:12This is not the kind of service we want our clients to experience - we will ensure that our team communicates the correct information to you.
Evotel South Africa's reply28 Aug 2024, 15:12
Official
This is not the kind of service we want our clients to experience - we will ensure that our team communicates the correct information to you.
ER
Elsa R's updateReviewer Update
28 Aug 2024, 15:16Thank you, but please this needs to be sorted out. And communication needs to be send to Supersonic as well
ER
Elsa R's update28 Aug 2024, 15:16
Reviewer Update
Thank you, but please this needs to be sorted out. And communication needs to be send to Supersonic as well
Evotel South Africa's replyOfficial
28 Aug 2024, 15:32Hi there Elsa.
Our team does not have a landline number based in Ladysmith. We are looking into this with Supersonic and we'll get this sorted out for you as soon as possible. If you'd like direct contact with Evotel, you can always reach out to us on our social media pages. You'll get all the information you need directly from us.
Our team does not have a landline number based in Ladysmith. We are looking into this with Supersonic and we'll get this sorted out for you as soon as possible. If you'd like direct contact with Evotel, you can always reach out to us on our social media pages. You'll get all the information you need directly from us.
Evotel South Africa's reply28 Aug 2024, 15:32
Official
Hi there Elsa.
Our team does not have a landline number based in Ladysmith. We are looking into this with Supersonic and we'll get this sorted out for you as soon as possible. If you'd like direct contact with Evotel, you can always reach out to us on our social media pages. You'll get all the information you need directly from us.
Our team does not have a landline number based in Ladysmith. We are looking into this with Supersonic and we'll get this sorted out for you as soon as possible. If you'd like direct contact with Evotel, you can always reach out to us on our social media pages. You'll get all the information you need directly from us.
ER
Elsa R's updateReviewer Update
28 Aug 2024, 15:34Sorry I do not have any other social media pages. Only Google and Watsup.
ER
Elsa R's update28 Aug 2024, 15:34
Reviewer Update
Sorry I do not have any other social media pages. Only Google and Watsup.
Evotel South Africa's replyOfficial
28 Aug 2024, 16:01Our team will be in contact with you.
Evotel South Africa's reply28 Aug 2024, 16:01
Official
Our team will be in contact with you.