GD
Gregory D
1 reviews | Active since Nov 2017
30 Mar 2026, 11:40
Bad service evotel upping
Evotel this I not how you treat your clients. I logged a ticket with evotel on Saturday morning they come to fix the problem on Sunday afternoon. The tried for 3 hours and said they can't fix it they will come on Monday. Today is Monday low and behold no evotel technician. I phone them they said somebody wil come there busy with tickets. There busy with today's ticket the evotel van drive past my house to fix some other client wi fi that's ticket is for today. How do you start a job and don't finish it and start with another.
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Evotel South Africa's replyOfficial
30 Mar 2026, 11:43Hi Gregory, we sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide to our clients.We understand your concern regarding the delay after the technicians were unable to complete the repair. Please rest assured that your matter will be escalated to the relevant team for urgent follow-up so that your service can be restored as soon as possible.We appreciate your patience and thank you for bringing this to our attention.
Evotel South Africa's reply30 Mar 2026, 11:43
Official
Hi Gregory, we sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide to our clients.We understand your concern regarding the delay after the technicians were unable to complete the repair. Please rest assured that your matter will be escalated to the relevant team for urgent follow-up so that your service can be restored as soon as possible.We appreciate your patience and thank you for bringing this to our attention.